Product Director, Core Banking (Accounts)New

Monzo; London; On-site; GBP 140,000 - 170,000; Full time

Job summary

Monzo is seeking a Product Director to lead the Core Banking team in London. This critical role involves shaping product strategy, leading a high-performing team, and ensuring exceptional customer experiences for millions. With a focus on innovation and data-driven decisions, the Director will significantly impact the company's trajectory while nurturing a culture of collaboration and creativity.

Benefits

Stock options

Learning budget of £1,000 a year

Flexible working hours

Relocation assistance

Visa sponsorship

Qualifications

• Proven experience leading product teams in a consumer tech environment.
• Ability to build engaging customer experiences.
• Skilled in data analysis and interpreting metrics.

Responsibilities

• Lead product vision and strategy for core banking products.
• Develop and coach a high-performing product team.
• Collaborate with cross-functional teams to deliver customer solutions.

Skills

Data-driven decision making

Collaborative teamwork

Problem-solving

Storytelling

Job description

Product Director, Core Banking (Accounts)

London

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Core Banking is responsible for the current account that makes money work for 12 million customers. This includes the Personal Account, Joint Account, Under 16s and 16 - 17 accounts, and Subscriptions (Extra, Perks and Max). It’s responsible for well-loved features like the 1p Savings Challenge, Pots, Trends and more.

What you’ll be working on:

As a Product Director within Core Banking, you’ll lead a team of Product Managers to define and deliver a strategy to make everyday money magical for everyone. You’ll be responsible for our main account types (personal, joint, U16s, 16-17) and core value props like travel, shared finances, rewards and loyalty, and money management (including payday, bills, budgeting, insights and more).

What you'll do:

• Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo’s goals and an exceptional customer experience.
• Develop a team: build and coach a high-performing product team to obsess over customers, innovate, move quickly and ultimately enjoy their work.
• Communicate effectively: get people inspired by the product vision and share the right context with the right people at the right time.
• Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to get stuff done.
• Have impact: define, deliver and measure the impact of the customer-focused experiences you create.

You should apply if:

• You are a seasoned product leader, and have a track record of leading high-performing product teams at a fast-growing consumer tech company to:
• build highly engaging (daily/weekly) experiences for millions of customers
• deliver company trajectory-changing impact
• (nice-to-have) build a multi-market product, with a proven ability to balance priorities across geographies
• You're data-driven and commercial, and have a track record of collaborating with data scientists to define key metrics, run experiments, and deliver business impact.
• You can systematically break down and solve complex problems.
• You have good judgement, and you’re able to make good decisions in complex situations where there’s often no “right answer”.
• You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
• You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal.
• You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo.
• You’re intellectually honest about your work's performance, continually striving for improvement.
• You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
• You’ve managed a team of PMs, have a proven ability to coach and develop others, and can provide clear and constructive feedback to your team and other disciplines.
• You can get hands-on when necessary, to fill gaps - in people or experience - and set a practical example for what great looks like.

The interview process:

Our interview process involves 4 main stages:

• Initial Call with Hiring Manager
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership
• A final stage with a VP or CPO within the Product team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [e-mail]

What’s in it for you:

£140,000 to £170,000 depending on experience stock options & benefits

️ We can help you relocate to the UK

We can sponsor visas

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

#LI-REMOTE #LI-LT1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

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