Product Director, Collections & Customer Management

TN United Kingdom; London; On-site; GBP 80,000 - 120,000; Full time

Job description

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Product Director, Collections & Customer Management, London

Client:

Experian

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e73d506d814f

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

We are seeking a visionary Product Director to lead our Collections & Customer Management division in the UK&I. This strategic role is responsible for driving product innovation, enhancing operational performance, and managing a high-stakes portfolio with a $50 million P&L. The ideal candidate will bring a deep understanding of the collections market, a proven track record in product leadership, and the ability to navigate complex regulatory and competitive landscapes. Your expertise will steer the direction of our collections products, ensuring they not only meet but exceed market and customer expectations.

This role offers an exciting opportunity to shape the future of collections within a dynamic, forward-thinking organization. You will have the autonomy to innovate and the support to drive significant business impact, all while managing a substantial portfolio that is critical to our success. If you are an industry expert with a passion for product excellence and financial stewardship, we invite you to lead our collections division into its next chapter of growth.

Core Responsibilities:

• Develop and execute a comprehensive product strategy that aligns with the company’s long-term objectives and market trends in the collections space.
• Drive innovation and continuous improvement across the product portfolio, ensuring competitive differentiation and customer-centric solutions.
• Oversee a $50 million portfolio, ensuring robust financial performance, cost optimisation, and revenue growth.
• Collaborate with finance and operations teams to set targets, monitor performance metrics, and implement corrective measures as necessary.
• Lead the end-to-end product lifecycle from ideation and development through to launch, performance optimisation, and eventual retirement.
• Continuously monitor market trends, regulatory changes, and competitor activities to identify opportunities and mitigate risks.
• Leverage industry insights and customer feedback to refine product offerings and enhance market positioning.
• Collaborate closely with cross-functional teams including technology, marketing, sales, compliance, and customer service to ensure alignment and effective execution of product strategies.
• Act as a key spokesperson and thought leader on collections, representing the company at industry events and in external forums.
• Lead, mentor, and develop a high-performing team of Product Managers and Product Owners, fostering innovation and execution excellence.
• Establish clear performance metrics and drive a collaborative environment that encourages cross-departmental synergy.

Key Skills and Experience:

• A proven track record in the collections industry, with deep knowledge of regulatory frameworks, market dynamics, and emerging technological trends.
• Experience in managing significant product portfolios, ideally with a P&L responsibility of a similar scale.
• Demonstrated experience in a senior product management role with a focus on strategic planning, market analysis, and innovation.
• Experience of owning roadmaps.
• A strong understanding of basic UX approaches and Agile development.
• Exceptional leadership skills with the ability to inspire teams, influence stakeholders, and drive cross-functional collaboration.
• Experience working with financial metrics and KPIs to steer product profitability and performance.
• Excellent analytical capabilities, with a penchant for using data and market intelligence to inform decision-making.
• Outstanding communication skills, both verbal and written, with the ability to articulate complex concepts to diverse audiences.

Desirable:

• Previous Experience in migrating clients from old product versions to new products.
• Understanding the collections from different segments beyond financial services.
• Knowledge of the Public Sector.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Internal grade: EB6

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