Product Designer

The White Company; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discount up to 50%

Holiday 25 days

Pension scheme

Discretionary bonus

Wagestream access

Learning & development

EV salary sacrifice

Private healthcare

Life assurance

Tenant membership at White City House

Job summary

The White Company is seeking a Digital Product Designer to shape our online experience across web and app. You’ll lead design work end-to-end, from understanding customer problems to delivery and iteration, collaborating with product, engineering and insight teams to balance user needs with commercial goals.

You will champion user-centred design, run research, create journeys and prototypes for mobile and desktop, and contribute to design systems and accessibility.

Qualifications

• Lead digital product design projects independently from problem to delivery.
• Strong interaction and visual design across mobile, desktop and app.
• Experience choosing and conducting customer interviews, usability testing and benchmarking.
• Ability to combine customer insight, analytics and business context to justify decisions.
• Experience designing experiments and iterating experiences after launch.
• Collaborate with product, engineering and other stakeholders to deliver accessible solutions.
• Experience using AI tools to support parts of the design process with judgement.
• Contribute to and use design systems with reusable patterns.

Responsibilities

• Lead design work independently from understanding a customer problem through delivery and iteration.
• Collaborate closely with product, optimisation, engineering, insight and creative colleagues.
• Balance customer needs with commercial goals and challenge how things are done to improve the experience.

Skills

Independent design leadership

Interaction design

Visual design

Research & validation

Data-driven decision making

Cross-functional collaboration

AI-assisted design

Design systems

Job description

Our Role

At The White Company, we want our digital experience to feel as inspiring and considered as the products we create. We're always evolving how customers discover, explore and shop with us across our website and app, and we're looking for a Digital Product Designer to help shape what comes next.

Our product design team works across multiple workstreams, so the work is varied: from product discovery and editorial experiences to the moments that help customers choose with confidence and buy with ease.

You’ll lead design work independently - from understanding a customer problem or strategic opportunity through to delivery and iteration. Working closely with product, optimisation, engineering, insight and creative colleagues, you’ll bring people into the process and balance customer needs with commercial goals. You’ll have the space to challenge how we do things, test new ideas and make a visible difference to the customer experience.

What skills & experience you’ll need

• Experience leading digital product design projects independently, from defining the problem through to delivery and iteration.
• Strong interaction and visual design skills, with experience creating journeys, prototypes and polished interfaces across mobile, desktop and app.
• Experience choosing and conducting appropriate research, including customer interviews, usability testing and competitor benchmarking, then applying what you learn.
• Confidence combining customer insight, behavioural analytics and business context to make and explain design decisions.
• Experience designing experiments, interpreting results and improving experiences after launch.
• The ability to work closely with product, engineering and other stakeholders to deliver feasible, accessible solutions and build agreement around a direction.
• Experience using AI tools to support parts of the design process, such as exploring ideas, synthesising research or prototyping, with sound judgement about accuracy, customer data and when human review is needed.
• Experience using and contributing to design systems, including reusable patterns and accessibility guidance.

About You

Traits

• Curious about customers and comfortable moving between different kinds of design challenges.
• Confident making progress independently and bringing others along with your thinking.
• Open to critique, collaborative and thoughtful.

Experience

• Experience as a Product Designer or UX/UI Designer working on consumer ecommerce journeys, ideally within retail across both web and app.
• A track record of leading projects independently from an initial customer or business problem through to a launched experience.
• Experience working across all parts of the shopping journey, such as discovery, product evaluation and purchase.
• Experience working in a cross-functional team with product, engineering, research, optimisation and commercial colleagues.
• A portfolio that clearly shows your role, how you worked with others, the decisions you made and the impact of the finished work.

Capabilities

• Strong visual and interaction design skills, with attention to content, accessibility and implementation detail.
• Able to choose proportionate research and design methods, make decisions with incomplete information and explain trade-offs.
• Comfortable using qualitative and quantitative evidence to assess whether a solution has improved the experience.
• You do not need to be equally strong in every part of product design. We value the strengths you bring and your willingness to develop across the full design process.

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount and access to regular Sample Sales
• Holiday - 25 days rising to 28 with length of service
• Holiday Buy - opportunity to buy up to 5 days holiday
• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
• Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development - We offer structured support from our own in-house Learning and Development Hub
• Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
• Private Healthcare (based on contract duration)
• Life Assurance
• White City House (Soho House Group)Tenants Membership at a discounted rate, offering access to facilities in the House

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

Our Equality, Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.