Digital Trading Coordinator

THE WHITE COMPANY; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discount up to 50%

Holiday 23–25 days

Bonus potential

Hybrid working

Job summary

The White Company is looking for an online trading support role to ensure the website reflects brand values and operates smoothly. You will work with the Digital Trading Assistant Manager to launch campaigns, monitor site standards and report on ecommerce metrics.

Daily site operations include maintaining navigation, taxonomy, product flags and SEO, while collaborating with Marketing, Merchandising and Content teams to optimise online performance.

Qualifications

• Excellent communication and a proactive attitude.
• Strong ability to analyse and report on data.
• Able to work on own initiative as well as in a team.
• Great attention to detail and time management.
• Ability to build relationships with stakeholders across the business.
• Knowledge and passion about online and multi-channel retail and customer experience.

Responsibilities

• Daily running of site, ensuring banners, links and CTAs are up to date.
• Report and fix availability issues to the Digital TAM.
• Optimise customer journey, navigation and product flags online.
• Manage SEO-related tasks including URL redirects and content coordination.
• Support the Digital TAM with reporting and weekly trade notes.
• Liaise with Buying/Merchandising and Content teams to ensure correct online product ranges.

Skills

Communication

Data analysis

Initiative

Attention to detail

Time management

Microsoft Word

Microsoft Excel

Stakeholder management

Retail knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

The Role

To ensure the website reflects and enhances The White Company brand values.

The key deliverables of this job role are:

• Ensure excellent website standards at all times
• Work with the Digital Trading Assistant Manager (Digital TAM) to ensure new season launches, campaigns and sales are executed smoothly online
• Support the Digital TAM in reporting on ecommerce trading metrics
• Awareness and communication of relevant competitor activity
• Full understanding of your specific category product offering

What you’ll be doing

Daily running of site

• Report and feedback any availability issues to the Digital TAM
• Ensure excellent site standards at all times, in particular the use of banners, links, asset availability and landing page CTAs
• Ensure the customer journey is logical for ease of shopping and the top navigation is optimised
• Ensure the taxonomy is correct and changes communicated to the Content team
• Ensure product flags are updated and reflect current trading, eg bestseller flags, new flags, online exclusives ect.
• Ensure that products are launched on the website on time
• Ensure that page rankings, filters and product boosting are optimised at all times
• Ensure good stock availability on products featured in emails and landing page assets
• Monitor what the customer is searching for on site and take action to optimise search results where possible
• Manage the setup of New in and seasonal categories
• Manage any URL re-directs and support the Marketing team to ensure the site is SEO optimised
• Ensure any offers and sales are executed effectively online
• Action requests from the Buying and Merchandising teams to add or remove products from the website
• Work with the Content Coordinators to ensure that products are ranged correctly online and set up is completed within the critical path
• Awareness of competitor activity in the ecommerce space. Regular feedback on what is happening with the competition

Supporting the Digital Trading Assistant Manager (Digital TAM)

• Monitoring and analysing sales data to aid decisions made by the Digital TAM, including highlights, lowlights and bestsellers
• Support the Digital TAM by running reports and contributing to weekly trade notes to share with the business
• Support the Digital TAM in launching new initiatives on site and measuring their success
• With clear guidance from the Digital TAM for each launch/campaign, ensure the trading strategy is reflected online
• Create briefs incorporating Content and Merchandising requirements for the Production team

Key Measures/KPI’s

• Sales against operating plan
• Site standards
• Support for the Digital TAM

The skills and experience you’ll need

• Able to communicate effectively both written and verbally and demonstrate a pro-active, ‘can-do’ attitude
• Confidence in understanding, analysing and reporting on data
• Can work on their own initiative as well as part of a team
• Great attention to detail
• Strong time management skills, with the ability to work under pressure and within deadlines
• A good grasp of Microsoft Word and Excel
• The ability to develop relationships with stakeholders across the business
• Knowledge and passion about online and multi-channel retail and customer experience

Note: This outline is to be used as a guide only. Changes in this Job Description may occur as the department changes and grows.

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount - Up to 50% discount (dependent on contract type)
• Holiday - 23 days, increasing to 25 days with length of service
• Holiday Buy - Opportunity to buy up to an additional 5-day holiday
• 20% Bonus Potential - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Wagestream Money Management App - Access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development - We offer structured support from our own in-house Learning and Development Hub
• Pension Scheme
• Life Assurance
• White City House (Soho House Group) Tenants Membership at a discounted rate, offering access to facilities in the House

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Hybrid working pattern with WFH - option on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gym

Our Equality Diversity and Inclusion statement of commitment

At the White company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do