Product Coordinator

Travel Trade Recruitment; London; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

Une entreprise de voyage dynamique est à la recherche d'un Coordinateur de Produit passionné pour gérer les opérations de tours accompagnés. Ce rôle clé nécessitera une attention aux détails et des compétences organisationnelles pour assurer la qualité des expériences de voyage. Vous serez en charge de la coordination des partenaires, de la gestion des urgences, et des interactions avec les clients. Offrant un environnement de travail flexible à Londres, ce poste est idéal pour ceux qui souhaitent contribuer à des voyages inoubliables.

Benefits

25 jours de congés par an

Formation continue et développement de carrière

Congé de service

Journées de bénévolat payées

Événements sociaux mensuels

Programme de cycle au travail

Qualifications

• Expérience dans un département des opérations ou produit pour un opérateur de voyages.
• Capacité à gérer des groupes accompagnés.
• Compétences en gestion des urgences opérationnelles.

Responsibilities

• Gérer les opérations d'une série de tours accompagnés.
• Négocier des taux compétitifs avec les partenaires.
• Assurer la qualité et la sécurité des opérations de voyage.

Skills

Attention aux détails

Compétences organisationnelles

Multi-tasking

Compétences en communication

Tools

Microsoft Office

Systèmes de base de données

Job description

Are you passionate about off-the-beaten track adventure travel?

Do you have experience arranging Escorted Group Tours?

We are excited to be working with this growing independent adventure tour operator that prides itself on bringing people from different cultures and communities together!

As Product Coordinator, you will play a key role in delivering exceptional client travel experiences through the smooth operations of escorted group tours.

Reporting to the Head of Operations, you'll oversee logistics, negotiate competitive rates with DMC's and travel partners, support tour leaders and ensure high standards across the board.

This is an amazing opportunity to join a company that offers flexible working and lots of fantastic perks / benefits!

JOB DESCRIPTION:

• Responsible for the full operations of a portfolio of Escorted Group Tours.
• Liaise with our DMC partners to confirm allocations and book services for Escorted Group Tours itineraries.
• Negotiate competitive rates with DMC partners
• Assist with operational & crisis issues while tours are on the road.
• Obtain and assist clients and staff with visa-supporting documentation/visa processes.
• Ensuring standards of safety and quality are adhered to in all aspects of tour operation.
• Prepare Tour Leaders for travel, including booking services, briefing and debriefing, and creating tour specific paperwork for them.
• Consolidate and report feedback to our DMC partners post tour.
• Work with the Product team on hotel descriptions and the product database.
• Partake in the rotation of the 24-hour emergency mobile phone (typically 8-10 weeks a year), once trained.
• Represent the company at trade shows and attend networking events.
• Participate in training events and overseas FAM trips.

EXPERIENCE REQUIRED:

• Experience of working within an Operations or Product Department for a Tour Operator is essential.
• Experince dealing with Escorted groups
• Experience in dealing with operational emergencies is preferred.
• Excellent attention to detail and organisation skills
• Ability to multi-task and work to deadlines.
• Excellent verbal and written communication skills
• The ability to deal with clients in a professional manner by email, phone, or face-to-face.
• Good working knowledge of Windows OS and Microsoft Office packages.
• Competency with database systems.

THE PACKAGE:

• Competitive salary of £32,000 - £33,000 (DOE)
• Hybrid / London (2-4 days per month in the office)
• Monday - Friday 9:00am - 5:30pm
• 25 days holiday per year (additional days with long service)
• On-going training and career development
• Service sabbatical
• Paid volunteering days
• Monthly social get-togethers and summer and Christmas parties.
• Cycle to work scheme
• Staff travel / familiarisation trips
• Self-Investment Fund and Self-Investment Day

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email [e-mail] If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!