Product Communications Executive

People's Partnership; Crawley; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension contributions

Real living wage

Income protection

Healthcare

Parental leave

Learning & development

Travel season tickets

Volunteering days

Onsite gym

Social clubs

Job summary

People's Partnership is seeking a communications-focused role to craft clear customer letters, emails, and guides. You will work with Product, Marketing, Compliance, Legal and Technical teams to ensure compliant, user-friendly content and maintain an audit trail within our document management system.

In this hybrid role, you will support the Inheritance Tax project, updating materials ahead of deadlines while translating complex financial concepts into accessible copy for diverse audiences.

Qualifications

• Has a recognised financial services qualification relating to DC pensions and good technical knowledge about auto-enrolment pensions.
• Skilled at turning technical content into engaging, easy to understand copy for a range of audiences.
• Highly collaborative working style.
• Strong attention to detail, analytical and technical mind-set.
• Ability to work with and across other business units.
• Proven ability to work independently and proactively engaging with teams via different channels including face to face.

Responsibilities

• Produce customer letters, emails, online content and operational guides, ensuring complex information is communicated clearly.
• Collaborate with Product, Marketing, Compliance, Legal and Technical teams to ensure consistent customer journeys and regulatory compliance.
• Manage the approval process for communications through our document management system and maintain governance/audit trails.
• Support the Inheritance Tax (IHT) project by updating and implementing customer-facing materials before regulatory deadlines.
• Maintain and improve content to ensure accurate, up-to-date information across channels.

Skills

Copywriting

Stakeholder collaboration

Attention to detail

Regulatory compliance

Independent working

Education

DC pensions qualification

Tools

Document management system

Job description

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

This role is perfect for someone who is passionate about creating clear, engaging and customer-focused communications. You'll produce a range of content, including customer letters, emails, online content and operational guides, ensuring complex information is communicated in a simple and accessible way.

Working closely with Product, Marketing, Compliance, Legal and Technical teams, you'll help deliver consistent customer journeys while ensuring all communications meet regulatory requirements. A key focus will be supporting the Inheritance Tax (IHT) project, ensuring all customer-facing and operational materials are updated and implemented ahead of regulatory deadlines.

You’ll also manage the approval process for communications through our document management system, maintaining strong governance and a clear audit trail.

• Take a truly customer-centric approach, focusing delivery on their needs.
• Translate complex technical information into easy-to-understand copy for varied audiences.
• Continuous Improvement and innovative mindset, challenging the status quo.
• Ensure operations staff have accurate and up-to-date content to use when replying to customers across various contact channels.
• Positive attitude and customer focus with excellent time management skills.
• Initiates and supports change based on their own observations and input from others.
• Tenacious and ensures delivery of goals, objectives, and plans.
• Write and maintain content in line with an established house/brand style.

What we’re looking for:

• Has a recognised financial services qualification relating to DC pensions and good technical knowledge about auto-enrolment pensions, or will commit to working towards attaining these.
• Is skilled at turning technical content into engaging, easy to understand copy for a range of audiences.
• Highly collaborative working style.
• Strong attention to detail, analytical and technical mind-set.
• Ability to work with and across other business units.
• Proven ability to work independently and proactively engaging with teams via different channels including face to face.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Volunteering days and charity payroll giving
• Onsite gym
• Social clubs and events

You can learn more about how we support our employees on our website.

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.