Pensions Communications Consultant

Lane Clark & Peacock; Winchester; Hybrid; GBP 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid working

Professional study support

Access to internal networks

Life assurance

Income protection

Enhanced maternity/paternity/adoption

Shared parental leave

Private medical insurance

Discounted gym memberships

Eye care vouchers

Cycle to work scheme

Digital GP services

Competitive pension scheme

Discretionary bonus scheme

Season ticket loans

Volunteering opportunities

Electric vehicle salary sacrifice

Job summary

Lane Clark & Peacock seeks a Communications Consultant to lead pensions communications, draft accessible copy, and guide design teams across print and digital media. You will manage multiple campaigns, enhance client relations, and translate complex pension topics for diverse audiences.

The role requires experience with UK pensions, strong writing and design briefing skills, and the ability to work across print, web, video, and digital platforms. Hybrid working is offered.

Qualifications

• Strong experience of working as a pensions communications consultant, leading relationships with fee-paying clients.
• Very experienced in drafting engaging, accurate and accessible copy for a range of audiences and media.
• A strong eye for design, and experience briefing designers and working alongside them to generate the great creative ideas.
• Demonstrable success in building great client relationships.
• A strong understanding of the UK pensions market, understanding all products, schemes and providers.
• Comfortable with the language of investments and pensions, and experience in making this understandable for non-experts.
• Experience and understanding of delivering via print, web, video, digital and motion graphics and of working alongside specialist suppliers in these fields.
• Able to plan and prioritise effectively, as demonstrated by experience working on numerous projects simultaneously, building project plans and delivering to them.
• Able to price work, manage budgets and support the client billing process.
• Experience of checking your own copy and that of others, and of giving feedback to colleagues to improve standards across the team.
• A strong understanding of business risks relating to communications, and how to follow established working practices and procedures.
• Experience in applying your skills to help people understand pensions.
• Proficient in Microsoft Teams, Outlook, Word, PowerPoint, Excel, with an understanding of Adobe Creative Suite. Comfortable with a range of AI tools

Responsibilities

• Drafting communications material and ensuring all materials meet LCP quality standards.
• Reviewing drafts produced by other team members and feeding back comments.
• Managing workload and campaigns, including project plans and liaison with stakeholders and suppliers.
• Briefing the Brand & Design team to develop high-quality designs for projects from concepts to finished artwork.
• Checking your own work for errors before sharing for review.
• Following LCP procedures and best practice when producing external materials or handling client data.
• Supporting the development of new products and services for digital and print media.
• Supporting the new business process.
• Contributing to client communication strategies and campaigns.
• Managing production of communications by liaising with web-developers or printers.
• Supporting client relationship management, preparing materials, attending client meetings.
• Development of templates and best practice material.
• Analyzing data from surveys, feedback, and monitoring to understand audiences and tech usage

Skills

Pensions communications

Copywriting

Client relationship management

UK pensions market knowledge

Investments language

Print/Web/Video/Digital

Project planning

Budget management

Quality review

Microsoft Teams

Outlook

Word

PowerPoint

Excel

Adobe Creative Suite

AI tools

Education

Graduate-level education

Tools

Microsoft Teams

Outlook

Word

PowerPoint

Excel

Adobe Creative Suite

Job description

What will you be doing?

As a Communications Consultant you will be:

• Drafting communications material and ensuring all materials meet LCP quality standards. These materials might include newsletters, website copy, member guides and booklets, educational material including short videos, tutorials and seminars, email nudges and postcards as well as annual member benefit statements
• Reviewing drafts produced by other members of the team, feeding back comments and ensuring changes are made in line with the project timescales
• Managing workload and campaigns, including the development of project plans and liaison with client and internal stakeholders and external suppliers
• Briefing the LCP Brand & Design team to develop high-quality designs for less complex projects, from concepts to completion of finished artwork
• Checking your own work for errors, inconsistencies and improvements before sharing with more experienced team members for review
• Following LCP procedures and best practice, particularly when producing external materials or handling client data
• Supporting the development of new products and services for both digital and print media
• Supporting the new business process
• Contributing to the development of client communication strategies and campaigns
• Managing the production of communications, for example by liaising with web-developers or instructing printers
• Supporting client relationship management, preparing materials, and attending client meetings where appropriate
• Development of templates and best practice material
• Analysis of data from member surveys, client feedback, website monitoring and focus groups to understand the changing nature of audiences and best use of traditional and new technologies

What skills and experience are we looking for?

Essential -

• Strong experience of working as a pensions communications consultant, leading relationships with fee-paying clients
• Very experienced in drafting engaging, accurate and accessible copy for a range of audiences and media
• A strong eye for design, and experience briefing designers and working alongside them to generate the great creative ideas
• Demonstrable success in building great client relationships
• A strong understanding of the UK pensions market, understanding all products, schemes and providers
• Comfortable with the language of investments and pensions, and experience in making this understandable for non-experts
• Experience and understanding of delivering via print, web, video, digital and motion graphics and of working alongside specialist suppliers in these fields
• Able to plan and prioritise effectively, as demonstrated by experience working on numerous projects simultaneously, building project plans and delivering to them
• Able to price work, manage budgets and support the client billing process
• Experience of checking your own copy and that of others, and of giving feedback to colleagues to improve standards across the team
• A strong understanding of business risks relating to communications, and how to follow established working practices and procedures
• Experience in applying your skills to help people understand pensions
• Proficient in Microsoft Teams, Outlook, Word, PowerPoint, Excel, with an understanding of Adobe Creative Suite. Comfortable with a range of AI tools

Desirable -

• Graduate-level education
• Strong technical knowledge of pensions legislation as it pertains to communications
• Experience managing cross-functional teams to ensure delivery of client work
• Experience of responding to new business requests or presenting in pitches
• Communications thought leadership, such as presenting at conferences or producing blogs
• Experience of developing new products and services for clients
• Pensions or investment qualifications

What’s in it for you?

Take a look at our and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Hybrid working (see top of the advert for details)
• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family:

• Life assurance
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services

For your wealth:

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans

For others:

• Volunteering opportunities

For the environment:

• Electric vehicle salary sacrifice scheme (qualifying period applies)