Product Communication Executive

TN United Kingdom; Crawley; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking not-for-profit organization dedicated to enhancing member experiences through clear and engaging communication. In this role, you will be pivotal in transforming complex technical information into accessible content that resonates with diverse audiences. You'll work collaboratively with various teams to ensure that all customer interactions are supported by accurate and engaging documentation. With a flexible hybrid working model, generous leave policies, and a commitment to employee development, this position offers a fulfilling opportunity to make a real impact in the community.

Benefits

Generous pension contributions

Real living wage

25 days annual leave plus birthday off

Onsite parking

Income protection and critical illness cover

Work from abroad policy

Employee healthcare benefits

Learning and development opportunities

Subsidised restaurant

Onsite gym

Qualifications

• Proven ability to translate complex technical content into engaging copy.
• Strong analytical skills and attention to detail are essential.

Responsibilities

• Create user guides, letters, and emails to improve customer communication.
• Collaborate with marketing and product teams to align content strategies.

Skills

Technical Writing

Attention to Detail

Analytical Skills

Collaboration

Education

Bachelor's Degree in Communications or Related Field

Job description

Job Description:

About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

• This role is for someone passionate about improving communication with our customers across various formats, creating engaging, simple, and interesting content.
• You will produce documentation such as user guides, reference materials, letters, emails, and more.
• Your work will be varied, requiring you to manage multiple priorities in a busy environment.
• You will collaborate with Marketing and Product Managers to align content with customer journeys.
• Translate complex technical information into easy-to-understand copy for diverse audiences.
• Maintain a mindset of continuous improvement and innovation, challenging the status quo.
• Ensure operations staff have accurate, up-to-date content for customer interactions across channels.

What we’re looking for:

• Skill in converting technical content into engaging, accessible copy.
• Strong attention to detail and analytical skills.
• Ability to work collaboratively across business units.

What you can expect from us:

• Generous pension contributions up to 14% employer contribution.
• Real living wage.
• Starting with 25 days annual leave plus your birthday off, increasing with service.
• Onsite parking in Crawley.
• Income protection, critical illness cover, and death in service insurance.
• Work from abroad policy available for all levels.
• Employee healthcare benefits.
• Parental and adoption leave.
• Learning and development opportunities, including professional qualifications and study support.
• Travel season ticket loans.
• Subsidised restaurant at Crawley office.
• Volunteering days and charity payroll giving.
• Onsite gym and Ride-to-Work scheme.
• Social clubs and events.

Learn more about employee support on our website.

Disability Statement:

We are an equal opportunities employer committed to fair treatment and dignity. We welcome applications from all candidates and are dedicated to providing reasonable adjustments during the recruitment process.

Perks:

We value our staff with benefits like an award-winning pension, healthcare, onsite gym, personal trainer, massages, subsidised restaurant, and more. Our training program supports career development and fulfilling growth.