Product Co-ordinator (Fixed Term Appointment)

Social Security Scotland; Glasgow; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Social Security Scotland is seeking two Product Coordinators on fixed‑term appointments (23 months) to support the delivery of key programmes. You will help plan, govern and coordinate activities across multiple teams, ensuring information is accurate and governance requirements are met in a fast‑paced delivery environment.

In this role you will collaborate closely with product leads, delivery specialists and business stakeholders to track progress, maintain plans and produce management

Qualifications

• Experience coordinating activities within a project or change environment.
• Experience communicating clearly with stakeholders through meetings, reports or presentations.
• Experience maintaining delivery documentation and governance records.

Responsibilities

• Support planning, coordination and delivery of product and project activities.
• Support the delivery manager with delivery plans, schedules and tracking information.
• Coordinate meetings, workshops and governance activities; ensure actions are recorded and followed up.
• Produce and maintain project documentation, reports and management information.
• Maintain team spaces (e.g. Confluence) and logs (risks, issues, actions, assumptions, dependencies).
• Support stakeholder engagement and timely information sharing across delivery teams.
• Assist in governance papers, status reports and briefing materials.
• Collaborate with design, development, testing, implementation and post‑implementation teams.
• Monitor milestones and escalate concerns when needed.
• Identify opportunities to improve processes, coordination and reporting.

Skills

Coordination

Stakeholder management

Governance

Delivery coordination

Tools

Confluence

Job description

This is a Fixed Term Appointment opportunity for 23 months with the possibility of permanency dependent on business requirements.

Are you highly organised, proactive and skilled at coordinating activities across multiple stakeholders? We are looking for two Product Coordinators to join Social Security Scotland and support the successful delivery of key programmes that contribute to the continuous improvement of our services.

These roles, within the Fraud, Error and Debt teams, offer an excellent opportunity to work in a fast-paced delivery environment, supporting product and project teams to plan and coordinate activities, maintain delivery information and ensure programme governance requirements are met. You will play an important role in helping teams deliver outcomes that support both organisational priorities and service users across Scotland.

You will join a team responsible for delivering complex business and technology change initiatives that support Social Security Scotland's strategic objectives. Working closely with Product Leads, delivery specialists, business stakeholders and technical teams, you will help coordinate delivery activity throughout the product lifecycle.

As a Product Coordinator, you will provide essential support across planning, governance, reporting, stakeholder engagement and delivery coordination, helping to ensure programmes remain organised, informed and on track to achieve their objectives.

Responsibilities

• Support the planning, coordination and delivery of product and project activities.
• Support the delivery manager in maintaining delivery plans, schedules and tracking information, monitoring progress and highlighting any emerging issues.
• Coordinate meetings, workshops and governance activities, ensuring actions and decisions are accurately recorded and followed up.
• Produce and maintain project documentation, reports, presentations, shared knowledge repositories and management information.
• Maintain team spaces (e.g. Confluence)
• Manage and maintain key logs, including risks, issues, actions, assumptions and dependencies.
• Support stakeholder engagement activities, ensuring timely communication and information sharing across delivery teams and wider business areas.
• Assist with the preparation of governance papers, status reports and briefing materials.
• Work collaboratively with delivery teams during design, development, testing, implementation and post-implementation activities.
• Monitor and track delivery milestones, escalating concerns where appropriate.
• Support continuous improvement by identifying opportunities to enhance processes, coordination and reporting arrangements.
• Ensure information is managed accurately and in line with organisational standards and governance requirements.

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

Experience

• Experience of coordinating activities within a project, programme, product or change environment, ensuring work is organised, tracked and progressed against agreed timescales.
• Experience of working with a range of stakeholders and communicating information clearly through meetings, reports, presentations or other engagement activities.
• Experience of maintaining accurate records, reports and delivery documentation, and supporting governance processes through the preparation of papers, updates and management information.

Behaviours

• Communicating and influencing (Level 3)
• Delivering at Pace (Level 3)

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:

This role is aligned to Project Support Office in the Government Project Delivery Competency Framework.

You will demonstrate the following skills within the Project Support Officer HEO - Government Project Delivery:

• Planning and scheduling - Level: Working
• Risk and issue management - Level: Working

Reserve List

In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

About Us

Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working Pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.

If you have specific questions about the role you are applying for, please contact us.

Security Checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

Please note that there is more than one position available and some roles may require the successful candidate to obtain additional National Security Vetting clearance (Security Check) before an appointment and start date can be confirmed. The level of vetting required will depend on the business area to which you are appointed.

Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK (United Kingdom Security Vetting: Applicant - GOV.UK)

Equality Statement

Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [e-mail]

Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them.

Right to Work in the UK

Social Security Scotland is an approved sponsor under the UK Visa and Immigration (UKVI) Skilled Worker route. Please note that UK immigration guidance, including skill and salary thresholds and eligible occupations, is reviewed regularly and subject to change. If you require visa sponsorship, you should check the latest criteria to confirm whether this role meets current requirements before applying. You can find further advice on Gov.UK - Skilled Worker visa: Overview - GOV.UK

Further Information

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at [e-mail] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via [e-mail]