Product Change Associate

Waystone; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Waystone in City of London seeks a capable project administrator to support custody operations and product development within the Product Change team. Your role includes handling custody openings, updates, and day-to-day inquiries, while maintaining governance logs and supporting project delivery.

The position emphasizes accurate, timely work, strong collaboration, and client-focused service in a regulated asset-management environment.

Qualifications

• 2-4 years of experience in asset management or related operations.
• Experience with the full life cycle of fund custody requirements.
• Proven ability to deliver quality work to strict deadlines.
• Strong time management and follow-through skills.
• Self-motivated and innovative with a proactive mindset.
• Regulated environment experience is desirable.

Responsibilities

• Provide support services and project administration for custody openings and market updates.
• Handle day-to-day custody enquiries and issue resolution.
• Maintain governance processes such as logs, procedures and checklists.
• Support smaller changes and assist larger projects within Product Change.
• Maintain the product development and launch pipeline and MI for reporting.
• Collaborate with team members to ensure high levels of client service.

Skills

Asset management

Project management

Time management

Self-motivation

Client service

Tools

MS Office

Job description

About Waystone

Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years' experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion

Summary:

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be responsible for providing support services and project administration, including custody openings, annual custody updates to markets, completion of market related documents, transfer agency account opening, day to day custody enquiries, closure of markets and custody accounts as a result of change of custody ,transfers out and wind-ups, maintaining governance processes such as logs, procedures and checklist review; taking ownership of the process from proposal on smaller changes and providing support to other team members on larger projects.

REQUIREMENTS

Strategic Focus

• Assist in all aspects of the post launch product lifecycle, including project support for mergers, in-kind transfers, liquidations and product changes.
• Ownership of all custody related market and collective account openings and closures including for launches, existing funds, transfers out and wind-ups.
• Ownership of day-to-day custody enquiries and issue resolution
• Manage smaller changes such as share class launches and closures and general fund operational queries.
• Maintain the product development and launch pipeline and other MI for reporting to the wider business.
• Support reviews of product development procedures, policies and project management documentation.
• Longer term, develop the necessary leadership and project management skills necessary to lead implementation of product initiatives or related key aspects.
• You will be supported by the team to ensure excellent levels of client service are achieved.
• Work co-operatively and enthusiastically as a member of the Product Change team, to provide support for other team members when required.

Experience and Personal Attributes

• 2-4 Years experience in asset management in either a product development or operations environment
• Experience of full life cycle for fund(s) custody requirements
• A track record in and/or proven ability to deliver quality work to strict deadlines.
• Excellent time management and follow through skills.
• Innovative with strong self-motivation
• Previous knowledge of working in a regulated environment (desirable but not essential).
• Knowledge of Microsoft Office including:
  • Word
  • Excel
  • PowerPoint
  • Outlook