Product Associate - SRE Team - Chase UK

Next Frontier Capital; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking a Product Associate within the International Consumer Bank to help deliver reliable digital banking experiences. You will work with engineers and cross-functional teams to drive product work, improve observability, and reduce operational friction while aligning with business goals.

The role emphasizes collaboration, learning, and responsible use of AI tools. Join a diverse, distributed team focused on platform reliability, developer experience, and scalable product

Qualifications

• Formal training or certification on software engineering concepts and advanced applied experience.
• Ability to discuss technical topics with engineers and explain concepts to non-technical stakeholders.
• Foundational understanding of APIs, microservices, cloud platforms, CI/CD, observability, incident management, or software delivery.
• Experience solving ambiguous problems by asking thoughtful questions and breaking work into practical next steps.

Responsibilities

• Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements.
• Partner with engineers, site reliability engineers, and cross-functional teams to understand problems and translate ideas into clear product work.
• Support roadmap planning and prioritisation to align delivery with business goals, engineering needs, and reliability outcomes.
• Identify opportunities to improve platform reliability and reduce operational friction for teams.
• Use data, including incident trends and service health metrics, to guide decisions and measure progress.
• Create clear product materials, including problem statements, user stories, acceptance criteria, release notes, and enablement content.
• Facilitate Agile delivery ceremonies and maintain delivery hygiene across boards and tickets.
• Use approved AI tools to draft and refine user stories, acceptance criteria, and documentation.

Skills

Software engineering concepts

Technical collaboration

APIs and microservices

Cloud platforms

CI/CD

Observability and incident management

Data-driven decision making

Agile facilitation

AI-assisted workflows

Job description

At JPMorganChase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Product Associate at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on improving the reliability, resilience, observability, and operability of customer-facing digital banking services. We build automation, define measurable reliability practices, reduce operational friction, and partner with engineering teams to ensure services are designed, delivered, and operated with reliability in mind.

Job responsibilities

• Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements.
• Partner with engineers, site reliability engineers, and cross‑functional teams to understand problems, gather requirements, and translate ideas into clear product work.
• Support roadmap planning and prioritisation to align delivery with business goals, engineering needs, and reliability outcomes.
• Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently.
• Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress.
• Create clear product materials, including problem statements, user stories, acceptance criteria, release notes, and enablement content.
• Facilitate Agile delivery ceremonies, including stand‑ups, backlog refinement, sprint planning, and retrospectives.
• Maintain delivery hygiene by keeping boards healthy, preparing tickets, clarifying scope, tracking dependencies, and escalating issues when needed.
• Use approved AI tools to draft and refine user stories, acceptance criteria, feedback summaries, incident learnings, and documentation.
• Follow through on actions and help teams move from discussion to delivery.

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and advanced applied experience
• Demonstrated ability to work with technical teams and understand how systems, platforms, and services operate.
• Ability to discuss technical topics with engineers while explaining concepts clearly to non‑technical stakeholders.
• Foundational understanding of APIs, microservices, cloud platforms, CI/CD, observability, incident management, or software delivery.
• Experience solving ambiguous problems by asking thoughtful questions and breaking work into practical next steps.
• Experience using data and feedback to make decisions, including service health metrics, incident patterns, adoption trends, or user feedback.
• Strong organisational skills with the ability to manage priorities, dependencies, and follow‑ups in a fast‑moving environment.
• Experience facilitating Agile ceremonies and supporting continuous improvement in planning, execution, and team learning.
• Learning mindset with interest in modern engineering practices, platform products, developer experience, and Site Reliability Engineering.
• Ability to use AI‑assisted ways of working responsibly while maintaining good judgement, confidentiality, and controls.

Preferred qualifications, capabilities and skills

• Experience working on platform, developer experience, reliability, or technical product capabilities.
• Experience supporting product adoption, enablement, or change management for engineering teams.
• Familiarity with observability, incident management, reliability standards, or operational excellence practices.

#ICBCareers#ICBEngineering

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Support product strategy with cross‑functional collaboration while contributing to solution discovery and product planning