Product Associate

Incognito Software Systems Inc; Belfast City District; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension

Private healthcare

Hybrid working

Gym membership

Annual leave

Job summary

DisplayNote Technologies is seeking an intern or recent graduate to kickstart a career in product management. You will test and review software, reproduce bugs, and assist engineering with investigations while researching user needs and shaping future product features.

You will learn from teams supporting partners, turning feedback into clear requirements and creating useful user stories for the next growth phase.

Qualifications

• Interest in pursuing a career in product management.
• Excellent written communication and attention to detail.
• Ability to troubleshoot and reproduce issues logically.

Responsibilities

• Assist with software testing and bug reproduction.
• Document steps, evidence and outcomes for engineering.
• Contribute to product research and user stories.

Skills

Interest in software

Attention to detail

Problem solving

Collaborative

Willingness to learn

Curiosity

Education

BS/MS in Business Information Systems/CS/UX

Digital Business or HCI background

Tools

Jira

Linear

Trello

Browser dev tools

APIs/logs

Job description

Job Summary:DisplayNote Technologies is looking for an intern or recent graduate who is interested in software and wants to build a career in product management.You’ll help us support our partners by testing and reviewing software, investigating reported issues, and helping engineering reproduce bugs. You’ll also contribute to product research and user stories, learning how partner feedback shapes product improvements.This is a great opportunity for someone who wants to build a career in product management, shaping what gets built and making sure it works for the people using it. You'll develop hands-on experience in software testing, investigating issues and user research, learning to understand what users and partners really need while playing a direct role in improving DisplayNote's products and supporting our next stage of growth.Job Description:DisplayNote Technologies is looking for an intern or recent graduate who is interested in software and wants to build a career in product management.You’ll help us support our partners by testing and reviewing software, investigating reported issues, and helping engineering reproduce bugs. You’ll also contribute to product research and user stories, learning how partner feedback shapes product improvements.This is a great opportunity for someone who wants to build a career in product management, shaping what gets built and making sure it works for the people using it. You'll develop hands-on experience in software testing, investigating issues and user research, learning to understand what users and partners really need while playing a direct role in improving DisplayNote's products and supporting our next stage of growth.About DisplayNoteDisplayNote builds the software experience layer for shared meeting rooms and learning spaces. Think of DisplayNote as the Apple CarPlay of shared spaces. The display, hardware and meeting platform may change, but DisplayNote creates a familiar, secure and consistent experience for the person using the room.Our two core platforms — Launcher and Montage — help organisations start meetings, share content, manage rooms centrally and create more predictable experiences across classrooms, meeting rooms and shared spaces. DisplayNote technology is embedded in hundreds of thousands of spaces worldwide through partnerships with leading display manufacturers and is also sold directly to enterprise, education and technology customers.What you’ll doSupport our partners: Help investigate questions and issues raised by partners, gathering the information needed to understand what’s happening.Reproduce bugs: Recreate reported issues, document the steps and conditions that trigger them, and provide clear evidence to engineering.Test and review software: Check features and partner workflows, identify problems, and verify that fixes resolve the original issue.Support engineering investigations: Provide expected and actual results, screenshots, recordings, and relevant technical details to help engineers diagnose issues.Keep issues organised: Track progress and help prepare clear updates for partners and internal teams.Contribute to product research: Research user needs, partner feedback, competitors, and opportunities to improve the product.Help write user stories: Turn findings and feedback into clear user stories and acceptance criteria, with guidance from the team.Improve documentation: Help maintain troubleshooting guides, product notes, and answers to common partner questions.What we’re looking forA strong interest in software and a future career in product management.A patient, methodical approach to investigating and recreating problems.Attention to detail and clear written communication.Curiosity about how our software is used and the challenges users face.An ability to collaborate with technical and non-technical colleagues.A willingness to learn and ask questions.You may be a student or recent graduate, preferably studying a relevant subject such as Business Information Systems, Digital Business, User Experience, Human–Computer Interaction, or Computer Science. We’re particularly interested in candidates who want to combine an understanding of software with user needs and product development. Previous professional experience is not required; examples from coursework, personal projects, volunteering, or other work are welcome.Helpful, but not essentialExperience testing software, troubleshooting issues, or supporting customers.Familiarity with issue-tracking tools such as Jira, Linear, or Trello.An understanding of user stories and acceptance criteria.Basic knowledge of browser developer tools, APIs, or logs.What you’ll gainHands-on experience in partner support, software testing, engineering collaboration, and product discovery, helping you build a foundation for a career in product management.Where this leadsWe are building this role as the entry point into product management at DisplayNote, and we would rather be specific than vague about it.As you grow in the role, the things that move you towards a Product Manager role are: the quality of your documentation and your understanding of the issues you investigate, a growing understanding of our products and the areas they serve, and demonstrating that you understand user research and how to turn it into clear requirements.How to applySend your CV and a short note explaining your interest in the role to [e-mail]. We’d welcome an example of a time you investigated a problem or identified an improvement to a product.PackageSalary: £24,000 - £28,000, depending on experience.Benefits: Pension, private healthcare, hybrid working from our Belfast HQ, gym membership, combined annual leave, access to the wider Volaris Group network, and long-term career and internal progression opportunities across a global family of software companies.All applicants must have the legal right to work in the UK. Offers of employment will be subject to reference checks.Location: Belfast office, hybrid workingReporting to: Head of ProductDisplayNote Technologies is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all suitably qualified individuals.Worker Type:RegularNumber of Openings Available:1