Product and Propositions Manager

8192 Barclays Bank UK PLC; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

Barclays Bank UK PLC is seeking a Product and Propositions Manager within Business Banking to develop and manage products and propositions that meet customer needs while delivering commercial value. You will work across Product, Technology, Data, Risk and Operations to drive product innovation and improve customer journeys.

You will monitor market trends, define priorities, and lead launches with strong emphasis on governance, compliance and performance metrics within the Barclays framework.

Qualifications

• Commercial acumen with strong understanding of P&L and business case sizing.
• Data-driven approach to translate customer/operational data into product insights and governance.
• Ability to identify AI opportunities and deliver with agile teams using APIs and integrations.

Responsibilities

• Develop customer-level strategies and tailored solutions.
• Guide stakeholders on product propositions and customer journeys.
• Define priorities for delivering outcomes and lead execution of the priorities.
• Assess technical feasibility, legal compliance, and potential risks for new products.
• Monitor adoption, usage, customer satisfaction, and revenue vs. goals.

Skills

Commercial acumen

Data analytics

AI literacy

Tools

APIs

Core banking systems

Job description

Job Description Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

Development of customer level strategies & solutions that are tailored to customers’ needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escal. If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

About Business Banking

Business Banking supports UK businesses with products, services and expertise that help them start, grow and succeed. Our focus is on delivering excellent customer outcomes through innovative products, digital experiences and trusted relationships.

About the Business Banking Product Team

The Business Banking Product team is responsible for developing and managing products and propositions that meet customer needs while delivering commercial value for the bank. Working across Product, Technology, Data, Risk and Operations, the team drives product innovation, improves customer journeys and uses data and emerging technologies, including AI, to shape future growth.

Essential Skills

To be successful as a Product and Propositions Manager, you must have the following essential skills

• Commercial Acumen - Considerable understanding of P&L and unit economics; business case writing by sizing an opportunity and investment for commercial decision-making; competitive and ecosystem awareness; customer and segment insight.
• Product Data & Analytics - Value proposition construction from launch to management and retirement; ability to translate customer, operational and commercial data into actionable insights and product improvements; understanding Consumer Duty and FCA product governance; data-driven governance and evidencing customer outcomes and product performance.
• AI Literacy and Delivery - Ability to identify and apply AI opportunities to improve customer outcomes, colleague productivity and business performance; agile delivery, working effectively with engineering; technical fluency with APIs, core banking and third-party integrations.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.