Product and Data Analyst

Goldenline Contact Center; Houghton-le-Spring; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading home appliance protection provider is seeking a Data Management Specialist in Houghton-le-Spring. This role involves managing the CRM, auditing product data, and ensuring data accuracy. Candidates should be analytical, detail-oriented, and able to communicate effectively with various teams. The position offers hybrid working, comprehensive training, and various employee benefits including discounts and death in service cover.

Benefits

Death in service cover worth 3x salary

Free appliance cover for personal equipment

Discounts with major high street brands

Regular company events

Qualifications

• Ability to manage product and customer databases effectively.
• Skill in conducting audits and ensuring data accuracy.
• Capable of creating informative dashboards and reports.

Responsibilities

• Manage the key product and customer database.
• Become the SME on how the CRM works.
• Set up new products, pricing, and offers.
• Run database audits and build auto-checks.
• Support marketing campaigns with relevant data.
• Conduct profitability analyses and provide insights.

Skills

Analytical thinking

Attention to detail

Communication skills

Proficiency in SQL

Experience with Excel

Familiarity with BI tools

Job description

You love data. You know that 'product setup' isn't about assembling flatpacks. You get a strange thrill from tracking down anomalies in spreadsheets. This might be your next job.

This business is one of the UK's biggest providers of home appliance protection plans. When someone's fridge dies or their washing machine packs up, they sort it. Quickly. Without nonsense.

Behind the scenes, the systems, products and pricing structures are finely tuned and they need someone like you to help keep it that way.

And yes, you'll get hybrid working

After a proper training period, you'll be trusted to split your time between home and office. You just need to prove you're up to speed. No clock watching. No micromanaging.

The Job

You're not just crunching numbers. You're managing the CRM. Auditing product data. Making sure every single warranty and pricing tweak is correct, consistent and customer-ready.

You'll report to the Business Performance Analyst, but your daily contact list will span across Finance, Marketing, Sales and Product. You'll become the go-to person for everything related to setup, pricing logic and keeping the system watertight.

You'll be trained properly. Their CRM is bespoke, and once you're up to speed, you'll be the one everyone relies on to keep it humming.

What You'll Actually Be Doing

• Managing the key product and customer database
• Becoming the SME on how the CRM works, what breaks it, and how to fix it
• Setting up new products, pricing and offers
• Owning change management and data accuracy
• Running database audits and building auto checks
• Supporting marketing campaigns with data (think email and phone lists)
• Running profitability analysis and feeding insights to leadership
• Creating dashboards and reports that tell the real story, not just noise
  
  

You'll Need To Be

• Analytical, but practical
• Detail obsessed, but not lost in the weeds
• Happy juggling tasks and working with different teams
• Proficient in SQL, Excel, BI tools, or at least confident enough to learn fast
• A natural communicator who can talk to techies and non-techies alike
  
  

And In Return

• Hybrid working once trained and trusted
• Death in service cover worth 3x your salary
• Free appliance cover for your own kit
• Discounts with major high street brands
• Regular events and a business that actually promotes from within
  
  

Still reading? Good. That means you're probably who they're looking for.

Hit apply and let's talk.

LNKD1_UKTJ