Product and Consumer Knowledge Manager

Get Staffed Online Recruitment Limited; Bedford; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave

Pension scheme

Private Medical Insurance

Parental leave benefits

Wellbeing programme

Life assurance

EV charging points

Parkland setting

Job summary

Get Staffed Online Recruitment Limited seeks a Product and Consumer Knowledge Manager to join the Quality and Customer Assurance team at our Innovation Centre in Bedford, with a hybrid working option. The role leads the Product and Consumer Knowledge Capability, turning consumer intelligence and post-market insights into actionable recommendations to drive innovation and lifecycle management.

Degree in Life Sciences or related discipline (or equivalent) and significant experience in regulated

Qualifications

• Degree in Life Sciences, Human Factors or related discipline (or equivalent experience).
• Significant experience in regulated diagnostic, medical device or digital health industries.
• Strong knowledge of ISO 13485, post-market surveillance, complaint handling and risk management processes.
• Experience analysing consumer and product performance data to generate insights and drive improvement.

Responsibilities

• Lead the organisation's Product and Consumer Knowledge Capability.
• Transform consumer intelligence, product performance data and post-market insights into actionable recommendations.
• Work with cross-functional teams to inform product development and lifecycle decisions.

Education

Degree in Life Sciences or related discipline

Job description

Our client is a world leader in the research, design and supply of advanced consumer diagnostic products, operating as a joint venture between two major global corporations. Their flagship brand is recognised worldwide for delivering accurate home pregnancy and fertility monitoring tests.

Our client is looking for a

Product and Consumer Knowledge Manager to join their Quality and Customer Assurance team on a

full-time, permanent contract.

The role will be based at their Innovation Centre in Bedford, UK with an option for hybrid working.

The Product and Consumer Knowledge Manager leads the organisation's

Product and Consumer Knowledge Capability, transforming consumer intelligence, product performance data and post-market insights into actionable recommendations that drive innovation, product improvement and business growth. Reporting to the Global Quality and Customer Assurance Director, the role acts as the voice of the consumer, ensuring insights are embedded throughout the product lifecycle.

The role provides expert leadership and guidance on

post-market surveillance, complaint management and consumer intelligence activities, supporting the identification of unmet consumer needs, product risks and opportunities for continuous improvement. The successful candidate will work closely with cross-functional teams to ensure consumer and product experiences inform product development, lifecycle management and business decision-making.

The role also leads the development of the organisation's

Product and Consumer

Knowledge

Strategy, including the adoption of

digital and AI-enabled technologies that improve insight generation, reporting and knowledge management. The role is responsible for ensuring robust processes, governance and systems are in place to capture, analyse and share product and consumer intelligence across the organisation.

Our client is looking for someone with a

degree in Life Sciences,

Human Factors or a related discipline (or equivalent experience) and significant experience within

regulated diagnostic, medical device or digital health industries. Candidates should have strong knowledge of

ISO 13485, post-market surveillance, complaint handling and risk management processes, together with experience analysing consumer and product performance data to generate meaningful insights and drive improvement.

Experience leading teams, influencing product development decisions and driving change within regulated environments would be highly advantageous. Strong communication, coaching and stakeholder management skills are essential, along with the ability to translate complex data into clear, actionable recommendations that improve products, consumer outcomes and business performance.

Our Client Can Offer You:

• - Annual discretionary bonus
• - 25 days paid annual leave plus bank holidays
• - Company pension scheme including competitive employer's contribution
• - Private Medical Insurance package with additional medical cash plan scheme
• - Enhanced maternity and paternity pay
• - Company supported employee Health and Wellbeing programme
• - Life assurance
• - Free electrical car charging points
• - Beautiful parkland setting with excellent transportation links to Cambridge, Milton Keynes and London (road and rail)

If you require any reasonable adjustments to support you, at any stage during the application process, just let them know how they can help.

Our client is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

The Company

Our client is a world leader in the research, design and marketing of advanced consumer diagnostic products.

Their research centre is at the cutting edge of innovation and is fully engaged in the development of reliable diagnostic products to empower women on their reproductive journey. They are committed to answering the needs of their existing and future consumers, through a continuous flow of new and innovative products.