Product Analyst & Tester

Veolia; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading environmental services company in London is seeking a dynamic Product Analyst to join their Digital Solutions Team. The role involves providing product support, creating user documentation, and developing multimedia content. Candidates should hold a relevant degree and have experience in systems support and strong communication skills. The position offers competitive benefits and a chance to contribute to environmental initiatives.

Benefits

25 days annual leave, option to buy 5 days

Access to company pension scheme

Discounts on groceries and well-known retailers

24-hour virtual GP access

Ongoing training and development opportunities

Qualifications

• Experience in systems support is required.
• Degree in IT, Computer Science, Business Management or related field.
• Strong communication skills (written and verbal).

Responsibilities

• Provide first-line product support and deployment assistance.
• Create and maintain user documentation and training materials.
• Develop multimedia content including video tutorials.
• Support product testing and deployment initiatives.
• Collaborate with cross-functional teams.
• Maintain and update knowledge base.

Skills

Strong communication skills (written and verbal)

Problem-solving abilities

Excellent attention to detail

Adaptability to changing priorities

Education

Degree in IT, Computer Science, Business Management or related field

Job description

Overview

Apply today, so we can make a difference for generations to come. Veolia has been named one of The Sunday Times Best Places to Work for three consecutive years (2023, 2024 and 2025). This recognition reflects our commitment to our people and shows that Veolia is transforming not only the environment but also what it means to have a rewarding, purposeful career.

We are dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt in to the Disability Confident scheme and meet the minimum criteria for our roles. We are committed to fair treatment without discrimination and to creating a diverse and inclusive workplace where everyone can thrive.

Benefits

• 25 days annual leave, option to buy 5 days

• Access to our company pension scheme

• Discounts on groceries and well-known retailers

• Resources to support physical, mental and financial health; we’re here when you need us

• 24-hour virtual GP access, 365 days a year, for you and family members in your household

• One paid day of leave each year to volunteer and support your community

• Ongoing training and development opportunities to reach your full potential

About the Role

We’re seeking a dynamic Product Analyst to join our Digital Solutions Team at Veolia. This role combines product support with content creation, playing a vital role in connecting users, product teams and stakeholders while supporting our environmental mission.

What You'll Be Doing

• Provide first-line product support and deployment assistance

• Create and maintain user documentation and training materials

• Develop multimedia content including video tutorials

• Support product testing and deployment initiatives

• Collaborate with cross-functional teams

• Maintain and update knowledge base

• Participate in daily standups and project planning

What We’re Looking For

Essential

• Degree in IT, Computer Science, Business Management or related field

• Experience in systems support

• Strong communication skills (written and verbal)

• Excellent attention to detail

• Problem-solving abilities

• Adaptability to changing priorities

Desirable

• Business acumen

• Relationship management

• Project management

• IT proficiency

• Time management

• Continuous improvement mindset

Next Steps

Apply today to join a team dedicated to making a difference. For transparency, this description reflects the role as currently advertised and may be updated as the position evolves. We will provide reasonable adjustments and support throughout the application process. This employer is Disability Confident and committed to equality of opportunity for all applicants.