Product Analyst - Full time, Permanent (Hybrid, London/Bracknell)

HealthHero Services Ltd; London, Bracknell; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in digital healthcare is seeking a Product Analyst to enhance operational efficiency and patient satisfaction. The role involves collaborating with cross-functional teams to document requirements, optimise workflows, and support digital transformation initiatives. Ideal candidates will have a strong background in business analysis within tech-driven environments, particularly in healthcare.

Benefits

Access to HealthHero healthcare services

25 days holiday + 8 days bank holiday

Electric Car scheme

Cycle to work scheme

Salary Exchange scheme

Simply Health cash plan membership

Qualifications

• Minimum of 4 years Business Analyst experience in tech-driven platform business.
• Experience in Agile/Scrum environments.

Responsibilities

• Capture and document business requirements across virtual healthcare services.
• Analyse and optimise call centre workflows to enhance patient satisfaction.
• Support digital transformation initiatives including process automation.

Skills

Problem Solving

Stakeholder Management

Analytical Skills

Education

Business Analyst Experience

Tools

Call Centre Systems

Workforce Planning Tools

APIs

Job description

An exciting opportunity has arisen for a Product Analyst to join our Product Team on a full time, permanent basis. If you are someone who is passionate about the potential for technology to transform how healthcare is delivered and the improvement it can make to patients and their wellbeing we would like to hear from you.

About the role

Working collaboratively to undertake a number of key day-to-day responsibilities, you will be expected to:

• Capture and document business requirements across virtual healthcare services, operational teams (call centre), and planning teams (demand & supply optimisation).
• Analyse and optimise call centre and triage workflows to increase efficiency, reduce lost appointments, and enhance patient satisfaction.
• Automate demand and supply optimisation workflows and tools through use of data science/AI.
• Support digital transformation initiatives, including process automation, self-service capabilities, and platform scalability.
• Translate business requirements into technical specifications and collaborate with UX designers, developers and QA teams during design and implementation.
• Work with cross-functional teams on feature prioritisation, roadmap planning, and platform integrations.
• Track and report KPIs for platform performance, call handling, case resolution time, and operational costs.

About you

Our ideal candidate will have demonstrable experience within the Product Owner/Business Analyst space as well as exposure to software development. With prior experience within a digital platform led business, you will be able to demonstrate your problem solving capabilities and be able to apply and demonstrate these in context of call centre operations and/or demand & supply optimisation. You will be confident in bridging the gaps between stakeholders, product teams, engineers, and operational leads to drive process efficiency, platform optimisation, and innovation using AI & data science.

Our ideal candidate will need to be able to demonstrate:

• A minimum of 4 years Business Analyst experience, preferably within a tech-driven platform business or healthcare environment.
• Proven experience with call centre systems, and workforce planning & management tools.
• Background in platform-based solutions, APIs, and systems integration.
• Excellent documentation and analytical skills (e.g., user stories, BRDs, process maps).
• Strong stakeholder management and communication skills across technical and non-technical audiences.
• Experience working in Agile/Scrum environments.

About us:

HealthHero is a digital-first,end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency. Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.

What we offer:

• A competitive salary
• Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
• 25 days holiday +8 days bank holiday and an extra day off for your birthday
• Electric Car scheme
• Cycle to work scheme
• Salary Exchange scheme
• Simply Health cash plan membership

Apply

Please submit your application and cover letter by Tuesday 27th May (5pm).

Should you wish to discuss the role in greater detail please contact [e-mail]

We reserve the right to close this job in the event we receive a sufficient number of applications.

Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us [e-mail]

Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.