Product Analyst (12 Month FTC)

Just Eat Takeaway.com; Wealden; On-site; GBP 45,000 - 65,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Product Analyst on a fixed-term contract in London to enhance the customer journey through data-driven insights. You will translate complex data into actionable recommendations and work closely with product, UX, and data science teams to shape the global user experience.

You will analyse user behaviour, monitor KPIs, and identify opportunities to improve engagement and retention, while leveraging tooling such as GA, Snowplow, BigQuery, and Tableau/Looker.

Qualifications

• Proficiency in SQL and data visualization for analysis of product metrics.
• Experience with analytics tools (Snowplow, Google Analytics) and event tracking.
• Hands-on A/B testing and experimentation to inform design decisions.
• Ability to translate data into actionable insights for tech and non-technical stakeholders.
• Collaborates with product, UX, and data teams to prioritise high-impact work.

Responsibilities

• Translate data into insights to enhance the customer journey across web and app.
• Define KPIs, monitor performance, and provide data-driven recommendations.
• Act as a bridge between product managers, UX, and data scientists.
• Lead behavioural analysis using GA, Snowplow, BigQuery, and related tools.
• Mentor teammates and share knowledge while growing technical skills.

Skills

SQL

Data visualization

User behavior analytics

A/B testing

Stakeholder communication

Python/R (plus)

Tools

Google BigQuery

Tableau/Looker

Snowplow

Google Analytics

Airflow

GitHub

Jira

Job description

Ready for a Challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

As a Product Analyst on a Fixed-Term contract in our Customer Product Analytics team, you’ll play a key role in enhancing the customer journey for users across our website and app by delivering data-driven insights and optimising our product experience.

Your analytical expertise will help us understand product performance, identify improvement areas, and drive impactful decisions. Working closely with product managers, UX teams, and data scientists, you’ll translate complex data into actionable insights that shape our global user experience.

Want to take on a key role in our London tech hub, helping a talented team create the best product based on data? Then keep reading!

These are some of the key ingredients to the role:

• Using data-driven insights to understand how users navigate our platform, locating pain points and creating innovative solutions. Using this data to provide performance insights and monitor our KPIs, communicating your findings to the Product Manager.
• Building a clear, quantitative understanding of our users, their usage behaviour, and journeys to guide product design
• Being the first point of contact for behavioural analysis by using Google Analytics, Snowplow, BigQuery, and similar tools
• Working closely with product managers, UX teams, and the business to assess opportunities and help understand the value of changes, while ensuring prioritisation of tasks with the largest customer impact
• Supporting the alignment and guidelines of our data infrastructure, as part of the Customer data & analytics team
• Proactively finding growth opportunities and experimenting ideas to optimise product experiences and drive user engagement & retention
• Interpreting the technical issue behind any question and explaining all topics clearly and concisely to stakeholders to support data-driven decision-making
• Guiding & mentoring others, sharing your knowledge and skills with the wider team whilst further developing your skills through learning and training opportunities

What will you bring to the table?

• Proven experience as a Product Analyst, Web Analyst, E-Commerce Analyst or similar
• Proficiency in SQL and data visualisation tools such as Google Bigquery(Redshift) and Tableau(Looker)
• Strong understanding of user behavior data collection & processing across various analytics tools (e.g., Snowplow, Google Analytics)
• Knowledge of user behavior analytics tools (e.g., Snowplow, Google Analytics) and experience troubleshooting event tracking implementations
• Hands‑on experience in A/B testing & experimentation to inform product decisions
• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders
• Able to collaborate effectively with product, engineering and UX stakeholders
• Good communication skills and passion for knowledge sharing in a team environment
• Some exposure to Airflow, GitHub, and Jira in a collaborative environment (preferred not essential)
• Knowledge of programming languages – e.g. R, Python is a plus but not essential

At JET, This Is On The Menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more JET morsels.