Product Analyst (12 Month FTC)

Just Eat Takeaway.com; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Product Analyst on a Fixed-Term contract to enhance the customer journey and deliver data‑driven insights across web and app experiences. You’ll partner with product managers, UX and data scientists to translate data into actionable recommendations that shape the global user experience.

Based in our London tech hub, you will drive KPI insights, experiment ideas, and collaborate across teams to maximise customer impact with robust analytics and storytelling.

Qualifications

• Proven experience as a Product Analyst or Web/E‑commerce Analyst.
• Proficiency in SQL and data visualisation tools (Tableau/Looker) and data platforms (BigQuery).
• Strong understanding of user behavior data collection and processing across analytics tools.
• Experience with Snowplow and Google Analytics for event tracking and analysis.
• Hands-on experience in A/B testing and experimentation to inform product decisions.
• Ability to translate complex data into clear, actionable insights for both technical and non-technical stakeholders.
• Collaborates effectively with product, engineering and UX teams and communicates insights clearly.

Responsibilities

• Use data-driven insights to understand how users navigate the platform and identify pain points.
• Build quantitative understanding of users, their journeys and behaviours to guide product design.
• Be the first point of contact for behavioural analysis using analytics tools.
• Assess opportunities with product managers and UX teams, prioritising the biggest customer impact.
• Support data infrastructure alignment within the Customer data & analytics team.
• Proactively identify growth opportunities and run experiments to improve engagement and retention.
• Explain technical issues clearly to stakeholders to enable data-driven decisions.
• Mentor colleagues and share knowledge while developing skills through learning opportunities.

Skills

Analytical thinking

Communication skills

Collaboration

Problem solving

A/B testing

Tools

SQL

Google BigQuery

Tableau

Looker

Snowplow

Google Analytics

Airflow

GitHub

Jira

Python

R

Job description

Ready for a Challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

As a Product Analyst on a Fixed-Term contract in our Customer Product Analytics team, you'll play a key role in enhancing the customer journey for users across our website and app by delivering data-driven insights and optimising our product experience.

Your analytical expertise will help us understand product performance, identify improvement areas, and drive impactful decisions. Working closely with product managers, UX teams, and data scientists, you’ll translate complex data into actionable insights that shape our global user experience.

Want to take on a key role in our London tech hub, helping a talented team create the best product based on data? Then keep reading!

These are some of the key ingredients to the role:

• Using data-driven insights to understand how users navigate our platform, locating pain points and creating innovative solutions. Using this data to provide performance insights and monitor our KPIs, communicating your findings to the Product Manager.
• Building a clear, quantitative understanding of our users, their usage behaviour, and journeys to guide product design
• Being the first point of contact for behavioural analysis by using Google Analytics, Snowplow, BigQuery, and similar tools
• Working closely with product managers, UX teams, and the business to assess opportunities and help understand the value of changes, while ensuring prioritisation of tasks with the largest customer impact
• Supporting the alignment and guidelines of our data infrastructure, as part of the Customer data & analytics team
• Proactively finding growth opportunities and experimenting ideas to optimise product experiences and drive user engagement & retention
• Interpreting the technical issue behind any question and explaining all topics clearly and concisely to stakeholders to support data-driven decision-making
• Guiding & mentoring others, sharing your knowledge and skills with the wider team whilst further developing your skills through learning and training opportunities

What will you bring to the table?

• Proven experience as a Product Analyst, Web Analyst, E-Commerce Analyst or similar
• Proficiency in SQL and data visualisation tools such as Google Bigquery(Redshift) and Tableau(Looker)
• Strong understanding of user behavior data collection & processing across various analytics tools (e.g., Snowplow, Google Analytics)
• Knowledge of user behavior analytics tools (e.g., Snowplow, Google Analytics) and experience troubleshooting event tracking implementations
• Hands-on experience in A/B testing & experimentation to inform product decisions
• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders
• Able to collaborate effectively with product, engineering and UX stakeholders
• Good communication skills and passion for knowledge sharing in a team environment
• Some exposure to Airflow, GitHub, and Jira in a collaborative environment (preferred not essential)
• Knowledge of programming languages – e.g. R, Python is a plus but not essential

At JET, This Is On The Menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.