Product Analyst

NHS Property Services; United Kingdom; Hybrid; GBP 48,000 - 56,000; Full time

Job summary

NHS Property Services is seeking a Product Analyst to join their product team. This role involves supporting M365 applications, resolving technical issues, and collaborating with stakeholders on developing solutions that enhance user experience. With flexible working options and a competitive package, this opportunity allows for impactful contribution to the organization's success.

Benefits

27 days annual leave + 8 bank holidays

Flexible working options

Professional development opportunities

SMART Pension scheme

NHS retail discounts

Cycle to Work Scheme

Qualifications

• Experience supporting SharePoint, Lists, Forms, and Teams.
• Delivering 2nd line support for M365 cloud-based products.
• Strong knowledge of cloud technologies.

Responsibilities

• Monitor and resolve support tickets for M365.
• Conduct root cause analysis for application issues.
• Develop M365 solutions and document management tools.

Skills

SharePoint management

PowerShell

M365 cloud products

Problem-solving

Job description

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We have a fantastic opportunity for a Product Analyst join our team based nationally with flexible working. The salary on offer is from £48,000 with eligibility for our annual 10% bonus.

This will be an 18 month FTC

About the role:

This role sits in the Product team, under the Product Owner of a specific technology. The Product Analyst role plays a key role as part of the resolver group relating to their area of technology and supports the Product Owner and Senior Product Specialist in driving the vision and agenda for the product area while ensuring the technology remains stable and compliant. The role requires technical knowledge to be able to support colleagues and end users with queries and support defect and issue resolution through detailed root cause analysis ensuring one-time-fix. The ability to deliver quick-thinking solutions while maintaining a customer-centric approach to problem solving is critical for this role.

As part of a wider Product team, the Analyst will work with wider members of the team on supporting adoption strategies and helping communicate the overall vision of the Product. Assisting the Senior Analyst and/or Product Owner in delivering value through initiatives is key to this role embedding themselves in the end user community in order to better support them and provide context to the wider team on training and support of live service.

The role is part of the Digital & Data function and reports to the Product Owner.

We value and promote diversity and are committed to equality of opportunity for all and appointments are made on merit.

Experience

• Supporting SharePoint, Lists, Forms and Teams, including issues resolution and admin centre configuration changes.
• PowerShell Admin Centre configuration
• Delivering 2nd line support for M365 cloud based products
• Experience with Power Automate is desirable

Knowledge

• A great understanding of SharePoint Management including using PowerShell to manage SharePoint.
• A good understanding of other M365 Cloud Apps including Lists, Forms and Teams
• Knowledge of Provision Point is desirable
• Must have a strong interest in cloud technologies

Key Responsibilities

• Monitoring incoming support tickets for M365, categorising issues and resolving tickets.
• Perform detailed root cause analysis of reported application issues, liaising directly with end-users to accurately document problem scenarios, provide clear resolution steps, and escalate only essential cases to developers.
• Identify and analyse recurring incidents, proactively proposing long-term solutions aimed at reducing future issues and enhancing application stability.
• Develop M365 Solutions including document management tools, workflows and other solutions, using forms, lists, Power Automate etc
• Maintain a proactive interest in personal and professional development related to PowerApps, Microsoft 365, and other relevant technologies, achieving Subject Matter Expert (SME) status to support the wider Digital & Data team effectively.
• Contribute to the product roadmap by providing recommendations on improvements and adoption opportunities highlighted through the resolver group activity
• Collaborate with third party vendors, internal developers and support teams to align on launch of new features that improve organizational capabilities
• Lead on ensuring that all new feature releases have been considered through service support and appropriate knowledge and support is provided to teams and end users following the release
• Support the vision for the technology with the wider Digital & Data leadership and colleagues with regular feedback
• Take proactive interest in developing personal and professional skills in the Product area and their technology to better support the wider Digital & Data team
• Participate in the evaluation and design of technical solutions, supporting the development of business cases, and identification / communication of associated risks and service support requirements

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.