Product Analyst

Ford Motor Company; Basildon; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive firm in Basildon is seeking a Risk Product Analyst to develop digital products that improve customer experiences. The ideal candidate will have experience in data-oriented product management and strong analytical skills. This full-time position requires collaboration across teams to drive product optimization and ensure best-in-class experiences.

Qualifications

• 3+ years' experience working with digital data-oriented products in a product team.
• Experience in gathering and documenting business requirements and user stories.
• Capability to define, track, and report on key product performance indicators (KPIs).

Responsibilities

• Support management of third party risk suppliers including relationship building.
• Help drive insights through quantitative methods and document requirements.
• Collaborate across the organization to support delivery and maintain quality.

Skills

Analytical skills

Problem-solving

Communication

Self-starter

Education

Bachelor's degree or combination of experience and education

Job description

Are you energized by innovation, disruption, and developing new products with the customer in mind? Do you have the passion to help shape Ford Credit's Product transformation and solve one of the most interesting user problems: how to use data to reduce the gap between what customers want and what we give them!

Ford Credit is searching for a Risk Product Analyst, who will help build and implement digital products and experiences that our customers across Europe will love. These experiences will have the power to transform our relationship with our customers. You will be responsible for owning key features, delivering these to market, measuring their success and then seeking pushing for their continual improvement.

Risk Product is the management of the systems and suppliers that enable Ford Credit to make lending decisions for prospective and existing customers. The UK business is in the process of moving onto a new platform to acquire new credit customers, which incorporates a new decision engine, which uses both users' provided information and data from third parties to decision customers for credit, based on Ford Credit strategies and appetite.

Responsibilities:

• Support the management of third party risk suppliers including relationship building, budget management, internal governance, service management and related support queries
• Support the creation and delivery of the product roadmap to enable us to decision customers effectively, compliantly and with a best-in-class experience for our customers
• Help drive insights through quantitative and qualitive methods, help develop and document requirements and investigate and measure solution performance and track if/how we're solving the intended problem statement
• Collaborate across a wide organization internally and with third parties to support delivery
• Help the wider team own and maintain the overall quality of your product/feature area to ensure you and your team are always delivering world class software in every release
• Support senior product leaders across Ford Credit to ensure the overarching product vision can be realized

Requirements:

• 3+ years' experience working with digital data-oriented products in a product team
• A self-starter who shows initiative and self-drive to get the job done and is willing to get 'stuck in
• Experience in gathering, documenting, and prioritizing detailed business and functional requirements, user stories, and acceptance criteria
• Strong analytical and problem-solving skills, with experience in identifying product challenges, evaluating potential solutions, and defining clear approaches to enhance product value and user experience
• Capability to define, track, and report on key product performance indicators (KPIs), identify areas for improvement, and contribute to product optimization through data-backed recommendations
• Understanding of customer journeys and has developed and delivered features to improve customer experiences an/or business value
• A great communicator with the ability to articulate problems and solutions clearly then seek alignment across all parties
• An organized, detail orientated person who can ask the right questions to help ensure we ship amazing products
• Experience working in a matrixed team structure and influencing across a wider organization

Desirable Criteria:

• Bachelor's degree or combination of experience and education
• Experience working in financial services environment desirable but not required
• Experience working with risk products is desirable but not required

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

This is a full-time role, however we are keen to encourage applications from applicants who work flexibly including job-share applicants, who would like to work with another job-share applicant to do this role (even if you currently do not have a job-share partner). The Job Share Connect tool allows you to create your profile and then find a job share match. This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.