Product Administrator

Audley Travel; Witney; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Product Administrator to enhance their sales process by coordinating familiarisation trips and maintaining product information. This role is perfect for someone passionate about travel and looking to thrive in a dynamic environment. You'll engage with various teams, ensuring smooth operations and effective communication. Enjoy the flexibility of hybrid working while contributing to unforgettable travel experiences. Join a supportive community that values your growth and well-being, and take your career on an exciting journey!

Benefits

25 days holiday, rising to 30

Day off for birthday

Volunteering day off

Health cash plan

Enhanced family leave

Enhanced pension scheme

Life insurance

Discounted Audley trips

Wellbeing platform access

Sabbatical leave

Qualifications

• Previous office administration or data entry experience required.
• Ability to manage relationships with internal stakeholders.

Responsibilities

• Assist with co-ordination of familiarisation trips and maintain product information.
• Create itineraries and documentation for trips using the in-house system.
• Support the maintenance of web itineraries and product analysis.

Skills

Office Administration

Data Entry

Communication Skills

Attention to Detail

Time Management

Tools

Reservation System (Quest)

Job description

About us
At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team.Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here .

The role
As a Product Administrator you will support the sales process by assisting with the co-ordination of Country Specialist familiarisation trips and by assisting with the maintenance of product information, allowing our Country Specialists to effectively sell trips.


Key responsibilities include:
Product Administration

• Create familiarisation trip itineraries using our in house reservation system
• Prepare documentation for familiarisation trips
• Help prepare documentation for country re-opening processes
• Work with Sales and Accounts Payable functions to support supplier payment process
• Case management – assist sales with product requests and entry via our in-house reservation system (Quest) cases
• Quest maintenance – updating Quest services and content gaps as needed

Product Delivery

• Provide research and product content for client documentation
• Prepare data and reports for product analysis
• Support the maintenance of web itineraries
• Help remove and replace images in the Audley image library

Supplier & Contract Support

• Help to communicate any supplier and service changes to sales teams
• Assist with loading new product in to our reservation system
• Assist with product information maintenance within the Audley booking system
• Collate and communicate special offers to sales teams
• Arrange team training dates with external suppliers.

About you
You will have a keen interest in travel with previous office administration or data entry experience. A clear and effective communicator, able to engage with and manage relationships with internal stakeholders.


Additional experience required:

• Comfortable working with figures and performing calculations
• Self-motivated and able to use own initiative
• Ability to prioritise and move flexibly and efficiently between tasks
• A reliable and flexible team player
• Confident and effective communicator
• Able to maintain a high level of attention to detail at all times
• Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home.We ask that our employees join us in the office for a minimum of 3 days a week.

There’s more:

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave
• Enhanced pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
• Sabbatical leave
• Long service awards

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.