Procurement Manager

eTeam; Isleworth; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Procurement Manager to oversee relationships with outsourced contact center providers in the UK & EMEA. The role involves strategic negotiations, stakeholder management, and cost optimization, aiming to streamline operations and enhance supplier partnerships. Ideal candidates should possess strong analytical skills and a proven track record in procurement.

Qualifications

• Must have strong negotiation skills and experience in procurement.
• Ability to engage with stakeholders and manage relationships effectively.
• Experience in sourcing strategies and understanding contract dynamics.

Responsibilities

• Lead delivery of complex agreements in the contact center space.
• Drive cost reductions and efficiencies across managed spend.
• Develop supplier partnerships and mitigate market risks.

Skills

Negotiation

Stakeholder Management

Analytical Thinking

Strategic Planning

Job description

Direct message the job poster from eTeam

Service Delivery Specialist at eTeam: Hiring for UK & EMEA

As a Senior Procurement Manager, you will leverage the depth and breadth of your industry expertise to establish and drive the strategic direction for all outsourced contact centre providers across the UK & Ireland region.

The role will involve cross-functional partnerships across Europe, leveraging our global scale to drive optimal commercials, supplier partnerships, innovation, and establish deals that meet the long-term business strategy.

What you’ll do:

- Lead the delivery of large, complex agreements that form part of the UK&I CSG/Contact Centre landscape.

- Engage with client Group wider team to deliver the wider targets.

- Come up with your own ideas on how client can best leverage our partners to become more effi-cient and drive cost reductions.

- Manage source to contract process for services in this area.

- Lead on negotiations with new and incumbent vendors

- Analyse 3rd party spend of unaddressed areas, identify saving opportunities, and develop sourc-ing strategies to address.

- Support development and implementation of structured stakeholder management and supplier relationship management (e.g., balanced scorecards, review mechanism)

- work closely with Procurement and business colleagues across the wider Group, including teams in Italy, Germany, and the US

- Leverage a deep understanding of the factors, dynamics, and challenges across the category to structure, establish, and drive category strategies that leverage our global scale and skills across client. This experience will enable you to lead associated category initiatives (such as RFx), including understanding and communicating industry trends, selecting vendors and driving associated ne-gotiations at the most senior level both internally and externally, and executing optimal con-tracts.

- Develop and manage an ecosystem of strategic suppliers to achieve optimal partnerships to drive and deliver tangible results.

- Mitigate risks associated with the current market and trends.

- Deliver defined savings targets and cost transformation programs across all spend categories under management, leveraging synergy opportunities across the wider organization with a vigor-ous approach towards TCO. Work closely and proactively with the business to identify new sav-ings opportunities and efficiencies across managed spend. Drive standardized and centralized reporting (e.g. pricing, volumes, spend, savings, contracts, quarterly business reviews, etc.), sup-port relevant category initiatives and coordinate with key stakeholders to drive global contract-ing across client.

- Have the ability to interface and influence across categories and companies. Build, maintain, and influence stakeholder relationships across clients to ensure clear alignment between procurement and wider business planning.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other and Project Management

• Industries

  Telecommunications, Broadcast Media Production and Distribution, and Technology, Information and Media

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