Procurement Category Manager - Fulfilment & Logistics

Marks and Spencer; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

20% colleague discount on M&S products

Holiday allowance with option to buy

Discretionary bonus schemes

Pension and life assurance

Induction and training

M&S Choices perks

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer's Procurement team seeks a senior logistics procurement professional to own category strategy for Courier Services, Returns Fulfilment and Stock Exit. You will lead complex negotiations, shape supplier strategies and drive sustainable value across Logistics, Finance, Legal and Technology.

You'll balance cost, service and resilience, challenge the status quo and build strong partnerships with supplier networks while supporting the business growth agenda across Fashion, Home and

Qualifications

• Strong experience in logistics procurement within a large/complex organisation.
• Proven ability in courier/parcel-carrier procurement and negotiations.
• Experience across returns, reverse logistics or stock-exit solutions.
• Analytical skills with data-driven decision making and market insight.
• Confident communicator who can influence senior partners and lead cross-functional teams.

Responsibilities

• Own and shape the category strategy across Courier Services, Returns Fulfilment and Stock Exit.
• Lead end-to-end sourcing and contract negotiations; strategy development, market engagement, mobilisation and renewal.
• Drive value from logistics partnerships using cost modelling, benchmarking and demand data.
• Create commercial routes for returns and stock exit to maximise value while protecting brand.
• Build strong relationships across Logistics, Supply Chain, Trading, Finance, Legal, Technology and Sustainability.

Skills

Logistics procurement

Courier services procurement

Negotiation

Cost modelling

Data analysis

Stakeholder management

Strategic thinking

Job description

This is an exciting opportunity to join the M&S Procurement team and take the commercial lead across some of the most important areas of our logistics operation. You’ll own the procurement strategy for Courier Services, Returns Fulfilment and Stock Exit, using your logistics expertise and commercial judgement to shape supplier strategies, lead complex negotiations and deliver sustainable value for M&S. Working across Logistics, Supply Chain, Finance, Legal, Technology and Trading, you’ll have the opportunity to influence decisions at pace, challenge the status quo and help us build strong, innovative supplier partnerships that balance cost, service, resilience and the needs of our customers. M&S is looking to double its Fashion, Home and Beauty business and online and increase its online volume as such this role will be at the heart of enabling the business to grow.

All the details

What You’ll Be Doing

• Own and shape the category strategy across Courier Services, Returns Fulfilment and Stock Exit, building sourcing roadmaps and commercial plans that support the needs of M&S.
• Lead complex sourcing and contract negotiations end-to-end, from developing the strategy and engaging the market through to negotiation, award, mobilisation and renewal.
• Drive commercial value from our logistics partnerships, using market insight, benchmarking, cost modelling and demand data to challenge suppliers and optimise cost, service, capacity and working capital.
• Create effective commercial routes for returns and stock exit, helping M&S maximise value from surplus, obsolete and returned stock while protecting our brand and supporting responsible, circular solutions.
• Build trusted relationships across M&S and our supplier network, partnering with teams across Logistics, Supply Chain, Trading, Finance, Legal, Technology and Sustainability to manage risk, improve performance and unlock new opportunities.

Who You Are

• Strong experience within logistics procurement, ideally gained in a large or complex organisation, with excellent knowledge of courier, fulfilment and outsourced logistics services.
• Proven experience of courier or parcel-carrier procurement and negotiation, with an understanding of areas such as pricing models, tariffs, fuel and peak surcharges, capacity, service levels and indexation.
• Experience across returns, reverse logistics or stock-exit solutions, with an understanding of how to balance commercial value, operational performance, risk and brand protection.
• Strong commercial and analytical skills, with experience using data, cost modelling, scenario analysis and market insight to inform decisions and deliver measurable value.
• A confident communicator and influencer who can build credibility with senior business partners, constructively challenge thinking and bring different teams together to deliver in a fast-paced environment.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast paced and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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