Procurement And Contract Officer

Guidant Global; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Guidant Global is seeking a Procurement and Contract Officer to support the delivery of Temporary Accommodation and Resettlement services by procuring suitable accommodation, managing contracts, and maintaining relationships with landlords, providers and other stakeholders.

The role focuses on quality, compliance and value for money, delivering a professional, customer-focused service and supporting accommodation-related projects and move-on from emergency accommodation.

Qualifications

• GCSEs in English and Maths or equivalent.
• Understanding of private rented sector and accommodation supply.
• Knowledge of security of tenure, health and safety, housing standards and housing benefit regulations.
• Experience in social/private housing environments.
• Experience in procurement and contract management, addressing under-performance.
• Strong verbal and written communication, negotiating in plain English.
• Ability to manage varied workload with limited supervision.
• Commitment to equal opportunities and understanding diverse customer needs.

Responsibilities

• Develop and support strategies to improve accommodation supply for households in housing need.
• Commission, procure and manage accommodation contracts to ensure value for money and compliance.
• Tender, evaluate and award contracts with financial regulations in mind.
• Build strong relationships with landlords, letting agents and providers.
• Carry out property inspections and maintain inventories.
• Monitor performance against SLAs; address under-performance and issues.
• Analyse demand, supply and financial data to inform planning.
• Liaise with landlords, tenants and contractors to resolve tenancy issues.
• Maintain service records and prepare performance reports for management.
• Respond to customer enquiries and promote good property standards.

Skills

Strong communication

Contract management

Procurement experience

Landlord liaison

Problem solving

Education

GCSE English & Maths

Job description

Job Purpose

The Procurement and Contract Officer will support the delivery and management of Temporary Accommodation and Resettlement services by procuring suitable accommodation, managing contracts and maintaining effective relationships with landlords, providers and other stakeholders. The role will ensure quality, compliance and value for money while supporting accommodation-related projects and delivering a professional, customer-focused service.

Key Roles & Responsibilities

1. Develop and support strategies, policies and programmes to improve the supply and management of accommodation for households in housing need.
2. Commission, procure and manage accommodation contracts, ensuring quality, value for money and compliance with Client requirements.
3. Tender, evaluate and award contracts to accommodation providers in accordance with financial regulations and legal requirements.
4. Develop and maintain strong working relationships with private landlords, letting agents, property owners and accommodation providers.
5. Carry out property inspections to assess suitability, investigate disrepair complaints and maintain accurate property inventories.
6. Monitor contract, project and service-level agreement performance, addressing under-performance, service failures and financial or legal issues.
7. Analyse demand, supply, performance and financial data to support effective accommodation planning and commissioning decisions.
8. Liaise with landlords, agents, tenants, contractors and other stakeholders to resolve accommodation and tenancy-related issues.
9. Maintain accurate service records and prepare performance information, reports and other documentation required by management.
10. Respond effectively to customer enquiries and complaints while promoting good property standards, supporting move-on from emergency accommodation and ensuring compliance with relevant legislation and policies.

Qualifications & Experience

1. GCSE Grade C or above in English and Maths, or equivalent qualifications.
2. Understanding of the private rented sector and issues relating to the acquisition and supply of accommodation.
3. Knowledge of security of tenure, health and safety, housing standards and housing benefit regulations.
4. Experience working within a social housing, private housing or related environment.
5. Experience of procurement and contract management, including identifying and addressing under-performance.
6. Experience of working with private landlords, letting agents or accommodation providers.
7. Strong verbal and written communication skills, with the ability to negotiate and communicate clearly using plain English.
8. Ability to manage a varied and demanding workload while maintaining a consistently high standard of work with limited supervision.
9. Ability to assess service issues, identify appropriate solutions and communicate recommendations effectively.
10. Commitment to equal opportunities and an understanding of the diverse needs of customers, with the ability to work effectively with colleagues, customers and external partners.

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.