Process Transformation Specialist

Process Transformation Specialist

Salary £40,000 - £55,000

Location: Norwich

Do you have a passion for transformation, like to challenge the status quo, think differently, and look at ways in which technology can solve business problems? Are you dynamic, resilient and want to be involved in making our core processes more efficient leading to more engaged colleagues and better outcomes for our customers?

If so, we have an exciting role for a process transformation analyst to join our team. Innovation and automation are central to our transformation journey. By equipping our teams with advanced automation tools, enhancing change management capabilities, and fostering a culture of innovation, we can build capability, improve the efficiency of finance, and reduce operational risk. This is a key strategic focus for our teams, and we are looking for fantastic people to join us on this journey, with a strong continuous improvement mindset, energy, and passion to make a difference and join a hugely successful team who have made huge improvements over the past few years and ready for the next stage.

A bit about the job:

A key part of this role will be working across our teams on re-engineering our key processes - the Process Transformation role will re-engineer our core processes across Finance teams deploying different solutions according to the business need; from automation to more simple process redesigns. Our new colleague will work with the senior management team and key SMEs to problem solve together, as well as build strong working relationships across teams gaining support for new ways of working. An important aspect of the role will be to drive operational excellence by analysing, designing, and optimising business processes, and where necessary re-engineer processes leveraging our automation & innovation tooling expertise.

• Your role will involve E2E process engineering across Financial Reporting, Actuarial, Performance and Business Partnering as well as ongoing Continuous Improvement activities working alongside Finance Teams and other key stakeholders in the business.
• You will conduct in-depth analysis of existing processes to understand workflow, resource utilisation, bottlenecks, and pinpoint opportunities for enhancements.
• You will collaborate with stakeholders across teams to gather requirements, understand pain points and secure buy in for proposed changes.
• You will make recommendations to the Management team on approach, best practice, relative priority, and do-ability of improvement initiatives.
• You will be an active champion for change and participate across working groups fostering continuous learning, improvement, and innovation, including GenAI.

Skills and experience we're looking for:

• Demonstrable experience in process improvement and transformation
• Strong stakeholder management skills
• Natural and confident communicator able to effectively present complex ideas and facilitate discussions.
• Ability to dissect complex processes and identify areas for improvement, strong critical thinking skills with a solution-oriented approach.
• Ability to adapt to changing business needs and effectively manage resistance to change.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary around £40,000 - £55,000 - depending on location, skills, experience, and qualifications
• Bonus opportunity - 10% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Inclusivity Statement:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please email Kitti.majer@aviva.com.