Process Technician (THP)

idibu; Oxford; On-site; GBP 27,000 - 32,000; Full time

Job summary

Thames Water is hiring a Process Technician (THP) at Oxford Sewage Treatment Works. You will monitor and maintain equipment, inspect processes, and work with site teams to ensure biosolids production meets quality standards. The role includes a standby rota with additional pay and a 38-hour week.

You should hold a full UK driving licence and have strong communication and customer-service skills, IT literacy, and Boiler/BOAS training. Training and development are provided by the company.

Qualifications

• Full UK driving licence.
• Experience delivering against challenging targets and performance commitments.
• Builds and maintains effective internal and external relationships.
• Ability to influence and drive the right culture and behaviours.
• Positive approach to handling changes including tech and process shifts.
• Excellent customer service both internally and externally.
• Excellent communication skills.
• Boiler or BOAS training.
• IT literate.
• Team player who can work across teams.

Responsibilities

• Ensure health, safety and well-being of colleagues, contractors and visitors.
• Operate site in line with environmental permits; maintain equipment and monitor biological performance.
• Undertake reactive and planned maintenance; respond to alarms and fault find.
• Record work and asset information to improve performance and raise risks.
• Deliver excellent customer experience and interact with customers professionally.
• Train, coach and assist in development of new starters and apprentices.

Skills

Driving licence (UK)

Communication skills

Team player

IT literate

Tools

Boiler or BOAS training

Job description

We have a great opportunity at Oxford Sewage Treatment Works for a Process Technician (THP).

As a Process Technician (THP), you will be responsible for monitoring, inspecting and maintaining equipment, and reporting any defective items to ensure a swift repair or attempting a first-time fix yourself where possible. You will work closely with other site teams to ensure the smooth running and production of a good quality biosolids product which is used to generate green energy and is then recycled back to land.

Base Location: Oxford STW - OX4 4XU.

Working Pattern or hours: 38 Hours per week, plus the inclusion of a standby rota for which you will receive additional payment.

What you’ll be doing as a Process Technician (THP)?

• To make sure the health, safety and well-being of myself, colleagues, contractors, and visitors is always my top priority by displaying the correct behaviours at all times by complying with the Health and Safety at Work regulations and Thames Water’s Health and Safety guidelines.
• Take responsibility for operating sites in line with environmental permits to protect the environment; general maintenance of equipment and site, taking effluent samples to monitor and improve biological performance.
• Undertaking both reactive and planned maintenance, responding to alarms and fault finding to identify issues, fix these or elevate, planned maintenance of plant and equipment daily.
• Record work and asset information to improve business performance, along with identifying possible future risks and recommending changes in the course of your day-to-day work and to raise these for resolution as required.
• To deliver an excellent customer experience and positively contribute to overall customer satisfaction. Interacting with all of our customers (internal & external) in a timely, professional, efficient, respectful and polite manner.
• Train, coach and assist in the development of new starters, apprentices and Tech 1 colleagues to achieve targets and work closely with their managers to identify gaps in knowledge and respond with coaching support.

What you should bring to the role?

• Full UK driving licence.
• Experience of delivering against challenging upper quartile business targets and performance commitments.
• Builds and always maintains effective internal and external relationships to a high standard – acts as a role model.
• Ability to influence and drive the right culture and behaviours.
• A positive approach to handling changes, embracing all nature of change including technology, process, behavioural and organisational change.
• Demonstrate excellent customer service both internally and externally.
• Excellent communication skills.
• Boiler or BOAS training
• IT literate.
• Team player who can work in many different teams, showing respect for others, providing helpful feedback and supporting the development of others.

What’s in it for you?

• Offering a salary from £29,535 per annum, depending on skills and experience.
• Full training package provided.
• 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate, skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.