Process Owner

Netomnia; United Kingdom; Remote; GBP 50,000 - 65,000; Full time

Job summary

A leading telecommunications company is seeking a Process Owner to join its innovative Product & Innovation department. This role will involve designing and optimizing processes to enhance efficiency and support business growth within the fast-paced FTTP solutions sector. You'll play an integral role in fostering a culture of continuous improvement and collaborating with cross-functional teams to deliver impactful solutions.

Benefits

Annual bonus up to 30%

Matched up to 8% pension contribution

£250 per month vehicle allowance

25 days annual leave + bank holidays

Additional day off for your birthday

Flexible working hours

Discounted gym memberships

Free YouFibre broadband if within area

Qualifications

• Proven experience as a Process Owner or similar role.
• Exceptional communication and collaboration skills.
• Comfortable managing multiple workstreams.

Responsibilities

• Design and optimize processes to support business growth.
• Collaborate with teams to ensure processes meet business needs.
• Monitor and measure process performance over time.

Skills

Process Design

Continuous Improvement

Stakeholder Management

Problem Solving

Communication

Agile Methodology

Tools

Visio

BPMN software

Job description

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Description

Base Salary: £50,000 - £65,000 DOE

Substantial Group (SG) is a rapidly scaling telecommunications company committed to transforming the full-fibre broadband industry.

Department: Product & Innovation

Location: Remote

Compensation: £50,000 - £65,000 / year

Description

Process Owner
Reporting to: Product & Innovation Director
Location: Remote
Hours: Full-time, 37.5 hours per week
Base Salary: £50,000 - £65,000 DOE

Substantial Group (SG) is a rapidly scaling telecommunications company committed to transforming the full-fibre broadband industry.

Specialising in Fibre-to-the-Premises (FTTP) solutions, SG is focused on delivering a genuinely transparent customer experience that sets us apart in the market. With significant funding and a highly skilled, compact team, we are entering a period of growth and expansion, looking for passionate, innovative, ready-to-hustle individuals to join us in building the future of telecom.

At SG, we are not just building products – we are building a SaaS platform that supports both customer-facing and internal tools and apps. Our platforms need to handle a core functionality layer with customisation options for different client needs, making our product roadmap both exciting and complex. As we grow, you'll play a hands-on role in shaping our platforms – helping us build for scale while staying flexible and fast-moving.

The Job:

As a Process Owner, you will play a pivotal role in designing new processes as well as reviewing and optimising existing ones. Working closely with the Head of Process, development, design, and operational teams, you’ll be responsible for analysing problems and delivering the right solutions for both key stakeholders and the business, ensuring that the solutions align with both short- and long-term goals. Your primary focus will be on optimising our systems and people productivity to support business growth.

This is a fantastic opportunity to take ownership of key processes in a fast-paced, high-impact role. You will work alongside passionate teams to tackle immediate challenges and implement solutions that pave the way for long-term success. As we scale, your insights and leadership will be instrumental in driving innovation, fostering a culture of continuous improvement, and ensuring we meet the evolving needs of the business.

The Job:

Define and Design Processes

• Establish the scope, objectives and boundaries of a process
• Design the end-to-end process flow to align with business goals
• Identify key inputs, outputs, stakeholders and interactions
  

Drive Continuous Improvement

• Identify process improvement opportunities and develop business cases to support prioritisation within the development roadmap. Encourage culture of feedback and innovation
• Ensure all process documentation is regularly reviewed, updated, and version-controlled to reflect approved changes, ensuring accuracy, traceability, and alignment across teams

Align with Key Stakeholders

• Collaborate with key teams to ensure the process supports the wider business needs
• Clearly communicate process goals, changes and expectations
• Resolve conflicts or process related bottlenecks
  

Issue Escalation & Stakeholder Impact

• Proactively identify and escalate critical process issues, risks, or failures to the appropriate stakeholders.
• Communicate the business impact of process deviations clearly, ensure timely stakeholder awareness, and obtain key stakeholder sign-off where compromises to process integrity or performance are required.
• Support resolution and root cause analysis to drive continuous improvement and prevent recurrence.
  

Monitor and Measure Performance

• Analyse current process performance during scoping, including time taken, pain points, and areas for improvement.
• Evaluate performance post-development to ensure changes deliver expected outcomes and benefits.
• Track and report on key process metrics over time to identify trends, measure impact, and support continuous improvement.
  

Process Change & Development Support

• Translate approved process changes into clear, actionable work packets for development teams.
• Collaborate with technical teams to ensure requirements are well-understood and feasible.
• Validate that delivered changes align with process outcomes through user acceptance testing (UAT) and stakeholder review.
  
  

The Essentials:

• Proven experience as a Process Owner, or in a similar role within a fast-paced, agile environment
• Ability to work independently, driving solutions without constant oversight
• Exceptional communication and collaboration skills – able to draw out the right information and level of detail from others, and translate it into clear, actionable requirements to create comprehensive process maps
• Strong understanding of both customer-facing products (websites, apps, portals) and internal operational tools (CRM, sales apps, ticketing systems).
• Confident juggling priorities and managing multiple workstreams and process improvements in different stages at the same time
• Experience working in a fast-moving start-up environment, balancing speed of execution with structured delivery.
• Comfortable wearing multiple hats – able to flex between what is needed depending on the process under review, from investigating the existing process, working with key stakeholders and managing the different wants from said stakeholders
• Knowledge of tools like Visio, Bizagi, ARIS, or other BPMN software.

Nice to haves:

• Experience in Telecommunications and/or tech product development.
  
  
  

What we offer:

• £50,000 - £65,000 (DOE) per annum base salary.
• Annual company bonus up to 30% (target driven)
• Matched up to 8% pension contribution.
• £250 per month to put towards the cost of a vehicle.
• £50 phone allowance or Company issued phone.
• 25 days annual leave + bank holidays.
• Plus an extra day off for your birthday!
• Flexible working hours.
  

Why our people love working with us:

• Discounted Gym memberships & Wellbeing discounts.
• Travel expenses paid.
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary.
• £500 refer a friend scheme.
• Continuous development and long-term career prospects.
• Health care cash plan.
• Cycle to work scheme.
  

Like what you see? Here’s what happens next:

• Send us your application via our Careers Site or Job Boards.
• Recruitment screens your application against our essential criteria.
• Hear back from us within 2-3 days of application submission with an outcome/next step.
• If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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