Process Optimization Specialist

Kramp; Biggleswade; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Join a leading company as a Process Optimization Specialist in HR Service Delivery, where your role will include analyzing and improving HR processes. We are looking for an experienced HR professional to connect with stakeholders across Europe and enhance our service delivery standards. Enjoy competitive benefits including vacation days and professional development opportunities.

Benefits

25 vacation days

12 ADV days

Flexible working hours and location

Profit sharing bonus

Training and courses budget

Qualifications

• Knowledge of multiple HR systems with high service delivery standards.
• Proven track record in creating efficient HR processes.
• Excellent communication skills with stakeholders.

Responsibilities

• Analyze and identify opportunities to improve HR processes and practices.
• Deliver projects within the HR Service Delivery program.
• Develop tools that automate tasks and enhance employee experience.
• Train stakeholders on new HR processes and guidelines.

Skills

HR Expertise

Result-oriented

Connector

Hands-on

Education

Bachelor’s degree in HRM, Technology, or Business

Job description

Are you ready to take on an impactful role as the Process Optimization Specialist and become a member of Kramp’s Global HR Service Delivery team? This is your opportunity to help shape the future of Kramp and make a meaningful impact on our people and our success.

To support and drive Kramp’s ongoing transformation—and to become a preferred employer across our markets—we are looking for an ambitious and experienced Process Optimization Specialist, Service Delivery.

The mission of this role is to support Kramp’s long-term business goals with the HR Service Delivery model and translate this into new HR global processes. You will serve as a link between our local HR teams across five European clusters and our global HR Business team.

The role

Kramp Group’s HR organization is built around strategic HR Business Partnering and strong global Centers of Expertise, including HR Service Delivery. Service delivery details how HR services are delivered to the Kramp organization in terms of end-to-end processes. In this role, you will implement, review, and update HR processes, support stakeholders with clear guidelines and instructions, and train them on new ways of working. Our goal is to increase user experience, efficiency, and scalability of our processes and systems.

Your specific tasks include:

• Analyze and identify opportunities to improve HR processes, practices, and procedures using prescribed methodologies.
• Deliver and support projects within the established HR Service Delivery program using business performance metrics, input from local and global users, and tracking of key performance indicators.
• Analyze business processes and develop software tools that automate routine tasks, increase efficiency, and enhance employee experience.
• Maintain and develop policies and processes, create best practices, set up case studies, and deliver internal knowledge-sharing sessions to capture and share expertise.
• Provide advice and assistance to users to resolve queries and ensure that applications, HR processes, and ways of working are well understood by the business.

Who are you?

We are seeking a dynamic and experienced HR Professional who embodies the following qualities:

• HR Expertise: Knowledge of multiple HR systems, proven track record in creating and maintaining high service delivery standards.
• Result-oriented: A process-driven specialist capable of diving into details to deliver tangible outcomes.
• Connector: An excellent communicator who connects with stakeholders at multiple levels and builds trusting relationships.
• Hands-on: Able to deliver on time, keep agreements, and strive for high quality with pragmatic implementation power.
• Education: Bachelor’s degree preferably in HRM, Technology, or Business.

What do we offer?

We are an ambitious, fast-growing, and financially stable organization. You can expect:

• 25 vacation days and 12 ADV days (based on a full-time contract)
• Flexible working hours and location
• Profit sharing bonus
• Generous budget for training and courses

Interested in joining us?

If you find the above role appealing and meet the requirements, we would love to meet you! Please submit your CV and cover letter using the application button. Even if you do not meet all requirements but believe you are a good fit, please apply and convince us.

If you have questions about this role, contact Sophie ten Berge, Talent Acquisition Specialist.

About us

Thanks to our ambitions, we operate throughout Europe as a leading provider in the agricultural parts market. We heavily invest in E-Business and innovation. Our goal is to make it easy for our customers to run their businesses. Working at Kramp means collaborating with over 3500 international colleagues who are enthusiastic, professional, and committed. We speak our customers’ language, understand their challenges, and earn their trust to exceed expectations. Our promise "It’s that easy" is embedded in our culture and DNA.

Working at Kramp means:

• … you belong here! Being part of our open business community.
• … your work makes a difference! Have an impact on what matters.
• … you will develop and realize your potential! Learn and grow professionally.

"We’re a department of innovators, and I can already see new projects on the horizon."