Process Operator

Dŵr Cymru Welsh Water; Monmouth; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company vehicle provided

34 days annual leave (pro rata)

Enhanced pension contributions

Employee benefits & rewards program

Discounts at water sites and giftshops

Cycle to work scheme

On-site parking

Job summary

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and manage wastewater responsibly across multiple sites.

Based in Monmouth, this permanent operational role focuses on running sites in line with environmental permits, maintaining equipment, and taking effluent samples to monitor biological performance. You'll work with the area team, ensure safety, and support continuous site improvements.

Qualifications

• Demonstrated compliance with health and safety standards.
• Enthusiastic about serving customers every day.
• Awareness of regulatory bodies such as Environment Agency/NRW.
• Computer systems literate.
• Passionate about outdoor environments and protecting surroundings.
• Team player prepared for training requirements.

Responsibilities

• Operate sites in line with environmental permits and monitor biological performance.
• Identify and raise reactive work for equipment and coordinate repairs with craft teams.
• Identify pollution risks and take preventive measures.
• Coordinate activities with the area Supervisor and team for improvements.
• Ensure personal and colleagues’ safety per Health and Safety procedures.
• Adhere to quality system requirements to ensure audits.
• Own sites, maintain housekeeping, report defects.
• Develop and learn within the role, covering multiple sites.
• Participate in annual leave and sickness cover for the area.
• Undertake other duties as required to meet business needs.
• Participate in out-of-hours standby rota.

Skills

Health and safety compliance

Customer focus

Regulatory awareness

Computer literacy

Outdoor environment passion

Team player

Job description

Job Requisition Number 9223

Work Type Permanent

Job Function Operational

Salary Range £28,065.00

Base Monmouth

Closing Date Sunday 20th September 2026 at 23:59

What you’ll be responsible for

• Taking responsibility for operating sites in line with environmental permits to protect environment; general maintenance of equipment and site, taking effluent samples to monitor and improve biological performance
• Taking responsibility for identifying and where applicable undertaking reactive work as required. Raising reactive work for equipment when required and liaising with multi-discipline craft team on facilitating repairs
• Identifying potential pollution risks from our assets, taking measures to prevent pollution, and escalating when required
• Liaising and coordinating with the area Supervisor and team members on operating activities and continuous improvement for the area
• Taking responsibility for personal and colleagues’ safety through compliance with company Health and Safety procedures
• Understanding and adhering to quality system requirements to ensure audit compliance
• Taking ownership of sites, ensuring house-keeping standards are maintained and defects reported
• Willing to develop and learn within the role and have the flexibility and competence to operate and maintain multiple sites
• Participating in arrangements and cover for annual leave and sickness for area of operation
• Undertaking any other duties as required to meet the needs of the business
• Participating in out of hours standby rota.

About You

• Demonstrable experience of compliance and adherence to Health & safety standards
• Enthusiastic about putting our customers first every day
• Awareness of regulatory bodies such as Environment Agency/NRW
• Computer systems literate
• Passionate about our outdoor environment and protecting our surroundings
• Team player, willing to take part in all necessary training requirements required for the role

Good to know

• Multi-site mobile working within defined geographical area, no home working.
• Working 1 weekend in 4. (8 hours Saturday and 8 hours Sunday.) & 260 hours of uncommitted & committed hours planned work time with additional earning potential of up to £3000 a year
• Company Vehicle Provided

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.