Process Lead

South East Water UK; Aldershot; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Excellent Stakeholder pension scheme,

5 weeks holiday plus bank holidays per

Flexible annual leave policy to buy or

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water UK is seeking a Process Lead to safeguard our standards across distribution, leakage, E&M, production and water quality. You will translate complex technical requirements into clear, actionable guidance that protects our water supply and our people.

You will author manuals, run training, and lead cross-functional governance to ensure compliant, high-quality documentation and continuous improvement of processes.

Qualifications

• A degree in a scientific field relevant to the UK Water Industry.
• Valid EUSR Blue Card (Water Hygiene).
• Proven experience within the Water Industry, including water treatment/distribution.
• Exceptional written and verbal communication; translate jargon into clear instructions.
• Expert-level proficiency in Microsoft 365 to create bespoke templates.

Responsibilities

• Author high-quality Site Operating Manuals, Contingency Plans, and SOPs.
• Develop training materials and deliver annual frontline briefings on updates.
• Lead review groups for document approval and publication.
• Conduct site visits and desktop studies to identify risks or opportunities.
• Liaise between teams to ensure integrated standards across functions.
• Peer-review colleagues' work to maintain a gold standard of documentation.

Skills

Communication

Technical writing

Verbal communication

Independent working

Attention to detail

Education

Degree in a scientific field relevant to the UK Water Industry

EUSR Blue Card (Water Hygiene)

Membership in a professional body related to the Water Industry

Tools

Microsoft 365

Job description

Summary:

Are you a technical expert with a passion for operational excellence? As our Process Lead, you will be the guardian of our standards. You’ll play a critical role in ensuring our frontline teams across Distribution, Leakage, E&M, Production, and Water Quality operate safely, consistently, and in full compliance with industry regulations.

This isn’t just about writing manuals; it’s about translating complex technical requirements into clear, actionable guidance that protects our water supply and our people.

Main Responsibilities

• Documentation Mastery: Author high-quality Site Operating Manuals (SOMs), Contingency Plans, and Standard Operating Procedures (SOPs).

• Knowledge Transfer: Develop engaging training materials and deliver annual briefings to frontline teams on internal updates and wider regulatory shifts.

• Collaborative Governance: Lead review groups with key managers to secure document approval and publication.

• Risk & Innovation: Conduct site visits and desktop studies to identify risks or opportunities. You’ll be empowered to push through “simple fix” resolutions or escape complex issues via corporate systems.

• Cross-Functional Liaison: Act as the bridge between teams such as Water Resources, Environment, H&S, Engineering, and Assets to ensure integrated standards .

• Quality Assurance: Peer-review the work of colleagues, providing expert feedback to maintain a gold standard of documentation across the team.

What You’ll Bring

You are a methodical professional who enjoys the “deep dive” into process science but can also step back and communicate the big picture to diverse audiences. You take pride in accuracy and thrive when working independently to meet deadlines.

Technical Requirements:

• Education: A degree in a scientific field relevant to the UK Water Industry.

• Certification: Valid EUSR Blue Card (Water Hygiene).

• Industry Experience: Proven experience within the Water Industry, including a solid understanding of water treatment and/or distribution processes.

• Communication: Exceptional written and verbal skills—you can turn technical jargon into clear instructions.

• IT Literacy: Expert-level proficiency in Microsoft 365 (Word, Excel, PowerPoint), with the ability to create bespoke document templates.

Experience and Qualifications

• Over 5 years of industry-specific experience.

• A background in Process Science or Process Engineering.

• Direct experience in technical or procedural writing.

• Membership in a professional body related to the Water Industry.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.

• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.

• Flexible annual leave policy to buy or sell holiday leave.

• Paid volunteering days.

• Cycle to work scheme.

• Health cash plan.

• Life assurance.

• Wellbeing related benefits.

What can you expect from your recruitment?

• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.

• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package:

Up to £43,000 + £6,492.29 car allowance