Process Improvements Manager

Irwin Mitchell; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Irwin Mitchell seeks a Process Improvements Manager in Birmingham to enhance operational efficiency within its Client Experience and Operations Department. The role will involve strategic process improvement, project leadership, and stakeholder engagement, requiring proven experience and strong management skills. The position offers a dynamic work environment with travel opportunities and various employee benefits.

Benefits

25 days holidays plus options to buy extra days

Flexible pension schemes

Paid volunteering days

Westfield Health membership

Qualifications

• Proven experience in operational management and process optimization.
• Strong project management skills required.
• Familiarity with Lean Six Sigma methodologies preferred.

Responsibilities

• Conduct reviews of existing processes, identify inefficiencies.
• Lead cross-departmental projects and manage stakeholder engagement.
• Oversee change processes and monitor adoption of new procedures.

Skills

Operational Management

Process Optimization

Project Management

Data Analysis

Change Management

Communication

Leadership

Tools

Lean Six Sigma

CRM Systems

Process Automation Tools

Job description

Process Improvements Manager, Birmingham

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ea7a79622c1f

Job Views: 4

Posted: 02.07.2025

Expiry Date: 16.08.2025

Job Description

Your Role and What You'll Be Doing

The successful candidate will play a pivotal role in enhancing operational efficiency and client experience within the Client Experience and Operations Department. Reporting to the Head of Insight and Experience, this position will focus on identifying and implementing strategic improvements across various operational processes. This role will be office-based 2 days a week and will include travel.

We are seeking a dynamic strategic Operational Improvement Manager to join our team and drive transformative change across our operations.

Key Responsibilities

• Strategic Process Improvement: Conduct reviews of existing processes, identify inefficiencies, and develop strategic plans for improvement.
• Project Leadership and Management: Lead cross-departmental projects, utilize project management tools, and establish metrics to measure impact.
• Collaboration and Stakeholder Engagement: Engage stakeholders, facilitate workshops, and act as liaison between departments.
• Change Management: Oversee change processes, address resistance, and monitor adoption of new procedures.

About You

• Proven experience in operational management and process optimization.
• Strong project management skills and proficiency in data analysis.
• Familiarity with Lean Six Sigma or similar methodologies.
• Experience with CRM systems and process automation tools.
• Excellent communication and leadership skills.

Our Benefits

• 25 days holidays plus options to buy extra days.
• Flexible pension schemes.
• Paid volunteering days.
• Westfield Health membership and other well-being initiatives.

We are committed to diversity, inclusion, and social responsibility, fostering a supportive environment where colleagues can flourish.