Process Improvement Specialist Intern - 2027, EUCF Learning

Amazon; Tees Valley; On-site; GBP 12,000 - 20,000; Full time

Job summary

Amazon UK Services Ltd. is offering an internship as a Process Improvement Specialist at the MME1 Fulfillment Center in Darlington. You will work in a warehouse environment, focusing on improving driver experience, efficiency, and safety using AI tools and data analytics.

You will plan continuous improvement initiatives, analyse feedback, and collaborate with station management to implement data-driven solutions across the site, with potential to share best practices within the EU network.

Qualifications

• Currently in penultimate or final year and pursuing a degree in business, supply chain, transportation, economics or similar.
• Analytical with advanced Excel skills (formulas, pivot tables, macros).
• Fluent English (C1) in speaking, writing and reading.
• Ability to work 40 hours/week minimum and commit to 3–12 month internship.
• Experience communicating with a wide range of stakeholders.

Responsibilities

• Plan and implement continuous improvement initiatives to innovate driver experience.
• Use AI tools and data analytics to identify inefficiencies and prototype solutions.
• Analyse feedback and use data to own site-wide process improvements.
• Collaborate with station management and stakeholders to solve process issues.
• Audit processes for compliance and support decisions with analytics.

Skills

English fluency (C1)

Data analytics

Advanced Excel

Stakeholder communication

Analytical thinking

Python or SQL knowledge

Education

Penultimate or final year degree in business/supply chain/economics

Tools

Minitab

JMP

MS Excel

MS Access

Job description

Description

This role is based at our MME1 Fulfillment Center at Symmetry Park, Darlington.

Please note this is a warehouse/logistics environment located at a business park on the edge of Darlington. While Darlington has excellent rail connections (East Coast Main Line), the site itself is approximately 3-4 km from the station with limited local bus services — having access to your own transport is an advantage. There’s a universe of opportunity at Amazon. At Amazon, your career doesn’t follow a straight line. It accelerates, twists, and challenges you in ways you never expected. From the moment you join, you’re part of something big: building products or services that reach millions and shaping how people live, work, and connect every day. This is where your ideas turn into real impact. You’ll work with world class tools, global platforms, and systems built to operate at an extraordinary scale. You’ll move fast, experiment and launch solutions that matter. With endless opportunities to explore across teams and roles, you’ll learn quickly, apply what you know and discover skills you didn’t know existed. This is an environment designed for builders who want to see the impact of their work in the world. Ready to start your adventure?

Key job responsibilities

• Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
• Use AI tools and data analytics to identify process inefficiencies, automate repetitive tasks, and prototype solutions
• Analyse feedback and use data to own and implement process improvements at the site
• Work with station management and other stakeholders to identify and solve process-related issues
• Audit processes for compliance and work to close any gaps by supporting business decisions with analytics

A day in the life

As a Process Improvement Specialist, you will be at the forefront of making Amazon better – which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. You will also use AI-powered tools to analyse data, generate insights, and accelerate the development of solutions — from automating reports to modelling the impact of process changes before implementation.

You will be based at one of our locations and accountable for positively influencing operational efficiency. If needed, you will carry out analysis at other local or national sites. On top of dealing with productivity and safety, you will have the opportunity to share best practices and ideas with our EU network. In this role, you will use data and AI to drive improvements and continue to grow our shipping capabilities.

Basic Qualifications

• Speak, write, and read fluently in English at C1 level or above
• Work 40 hours/week minimum and commit to 3 to 12 month internship maximum
• Currently in your penultimate or final year and working towards a university degree in business, supply chain, transportation, economics or similar field
• Analytical skills with advanced level in Microsoft Excel (e.g., formulas, pivot tables, macros)
• Relevant fluency of communicating with a wide range of stakeholders, including your peers and leadership

Preferred Qualifications

• Relevant understanding in using AI or digital tools to support analysis, automation, or problem-solving
• Understanding of Lean, Six Sigma, and Kaizen techniques
• Understanding of scripting tool such as Python or SQL would be advantageous
• Proficiency with supporting tools (e.g., Minitab, JMP, MS Excel, and MS Access)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon UK Services Ltd.

Job ID: A10571610