Process Improvement Specialist , Grocery Partnerships

Amazon; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global e-commerce company in Manchester is seeking a Process Improvement Specialist II for their Grocery Partnerships team. The role focuses on driving operational excellence and innovation in grocery delivery services, requiring strong analytical and relationship management skills. Candidates should have a bachelor's degree and relevant experience in data-driven decision-making. This position offers the chance to work in a dynamic environment and make a significant impact.

Qualifications

• Bachelor's degree required.
• Experience using data to influence business decisions.
• Strong communication skills with various stakeholders.

Responsibilities

• Analyze performance data to enhance Grocery Partnership service.
• Act as a link between local operations and central business teams.
• Drive innovation and operational excellence across Northern UK.

Skills

Data analysis

Stakeholder communication

Relationship management

Education

Bachelor's degree

Tools

Minitab

MS Excel

MS Access

Job description

Process Improvement Specialist , Grocery Partnerships

Job ID: 2985440 | Amazon UK Services Ltd.

Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?

This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.

Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.

Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Key job responsibilities
Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the world’s most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.

In this role, you’ll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. You’ll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.

As the regional lead, you’ll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. You’ll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.

This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.

Due to the evolving Grocery Partnership environment, you’re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.

BASIC QUALIFICATIONS

- A Bachelor's degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

PREFERRED QUALIFICATIONS

- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.