Process Improvement Project Manager

TN United Kingdom; Blackpool; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player in the utility sector is seeking a Process Improvement Project Manager to lead transformative projects across the UK. This role involves enhancing processes and standards within the Project Management Office, ensuring alignment with strategic goals. You will manage complex agile projects, assess risks, and allocate resources effectively while fostering stakeholder relationships. If you have a passion for continuous improvement and possess strong communication skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in managing complex projects with multiple stakeholders.
• Proactive attitude with a passion for continuous improvement.

Responsibilities

• Manage stakeholder relationships and oversee complex agile projects.
• Provide regular progress reports to senior management and stakeholders.

Skills

Stakeholder Management

Agile Methodologies

Business Analysis

Problem Solving

Communication Skills

Time Management

Team Collaboration

Organisational Skills

Continuous Improvement

Education

PRINCE2 Practitioner

APM Project Manager Qualification (APMP)

Job description

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Process Improvement Project Manager, Blackpool

Client:

Ipsum

Location:

Blackpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b48a0770a3b9

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Process Improvement Project Manager

Locations: Any of our UK sites - Lancashire, West Yorkshire, West Sussex, Lincolnshire, Hampshire, Midlands, Glasgow or Cumbria

About the Company

The UK’s Utility sector is evolving to meet increasing customer requirements. Ipsum aims to be a leading customer service provider of utility and infrastructure solutions, operating on both public and private networks.

Your Role

As a Project Manager (Business Improvement), you will support our growth by leading projects that improve our processes, standards, and practices within the Project Management Office (PMO). You will help define and maintain project management standards, ensuring alignment with Ipsum’s strategic goals.

Responsibilities

• Manage stakeholder relationships and oversee complex agile projects.
• Assess and manage project risks, maintaining risk data and mitigation strategies.
• Allocate resources effectively across projects.
• Establish and ensure adherence to standardised project management processes and methodologies.
• Provide regular progress reports to senior management and stakeholders.
• Monitor project performance using KPIs and metrics.
• Develop knowledge management practices to share lessons learned and best practices.
• Prioritise and select projects aligned with strategic objectives, using ROI and business cases.
• Facilitate change management to ensure effective adoption of project outcomes.
• Identify and implement process improvements for efficiency.
• Support the deployment of the Ipsum Way using Agile Sprint methodology.
• Develop playbooks for new acquisitions based on past experiences.
• Lead initiatives for business transformation and development.
• Oversee the stewardship of the Full Potential Plan (FPP) and monitor progress.
• Manage the delivery of IpsumLive Jobs and Assets modules.
• Investigate opportunities to centralise non-geographical shared services.
• Define departmental responsibilities and scope of operations.
• Manage the competency system and clarify responsibilities within processes.
• Design communication frameworks to improve stakeholder engagement.

Candidate Requirements

• PRINCE2 Practitioner / APM Project Manager Qualification (APMP) or similar.
• Full UK driving license.
• Experience in reporting, business analysis, and data-driven decision making.
• Familiarity with Agile, Lean Six Sigma, or similar methodologies.
• Excellent communication skills.
• Methodical problem-solving approach.
• Effective time management and prioritisation skills.
• Strong team collaboration skills.
• Organisational skills with attention to detail.
• Ability to work under pressure and make decisions quickly.
• Strong interpersonal skills for stakeholder management.
• Experience managing complex projects with multiple stakeholders.
• Proactive attitude and passion for continuous improvement.