Process Improvement Lead - Local Authority

Antal International Network; Esher; On-site; Confidential; Full time

Job summary

A community-focused organization in England is seeking a Process Improvement Lead to optimize processes and procedures in alignment with corporate standards. The role requires strong analytical and communication skills, supported by experience in public services. Responsibilities include developing improved processes and identifying training needs for effective service delivery.

Qualifications

• Experience in improving processes in public-facing services.
• Duties require effective communication with various stakeholders.
• Must possess a current driving licence and travel capability.

Responsibilities

• Map and review all processes ensuring alignment with corporate procedures.
• Develop and implement new or improved processes with existing digital tools.
• Identify necessary training requirements for process optimizations.

Skills

Change management experience

Analytical skills

Problem solving skills

Communication skills

Strong IT skills

Adaptability

Job description

Process Improvement Lead - Local Authority

Map and review all processes and procedures ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.

Develop and implement new or improved processes where necessary, working with the team and ICT to better utilise existing digital tools in such processes while also implementing effective data oversight for the service where possible to measure improvements over time.

Identify the necessary training requirements to meet the needs of the processes.

Undertake any other duties related to Green Spaces processes as determined by the Head of Culture, Leisure and Environment.

Person specification

• Experience in successful change management, improving processes in a public facing service or similar
• Strong problem solving, analytical and evaluation skills
• Ability to communicate effectively with a range of stakeholders and at all levels
• Strong IT skills and ability to disseminate information in a quick, efficient and accurate manner
• Flexible and adaptable work style
• Diplomatic, tactful and capable of being assertive
• Current driving licence and ability to travel between different locations within the borough
• Experience in a local government or public sector environment
• Creative, innovative and capable of thinking strategically