Process Improvement Lead

Harvey Nash Group; Greater Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A well-known University seeks a Process Improvement Lead in Manchester to support transformation efforts. The role focuses on embedding Lean methodologies, improving business processes, and leveraging technology. Candidates should have strong expertise in Lean principles and capability building.

Qualifications

• Experience in Lean methodologies and process improvement is essential.
• Familiarity with technology enablement and AI applications in business processes is a plus.

Responsibilities

• Embed Lean thinking within teams through coaching and real-time engagement.
• Identify and improve key business processes to deliver customer value.
• Conduct current state assessments and identify waste and improvement opportunities.
• Explore automation and AI integration to enhance efficiency.

Skills

Lean thinking

Process improvement

Capability building

Customer feedback analysis

Value stream mapping

AI integration

Job description

Process Improvement Lead - Hybrid - Outside IR35 - Manchester 2 days a week on site

We are working exclusively with a well-known University who are seeking to engage a Lean specialist to support their ongoing transformation efforts. The primary objectives of this engagement are twofold:

1. Capability Building: To embed Lean thinking within our teams by working alongside them, coaching in real time, and transferring practical knowledge and tools.
2. Process Improvement: To identify, assess, and improve key business processes with a focus on delivering greater value to our customers.

Key areas of focus will include:

• Voice of the Customer (VoC): Capturing and analysing customer feedback to define Critical to Quality (CTQ) requirements that will guide process redesign.

• Process Diagnostics: Conducting current state assessments, including value stream mapping (with support from our in-house specialist), to identify waste, bottlenecks, and improvement opportunities.

• Technology Enablement: Exploring opportunities for automation and the integration of AI technologies (e.g., autonomous agents) to enhance efficiency and effectiveness.

• Upskilling: Identifying and supporting the development of new capabilities required to operate in a more digital and AI-augmented environment (e.g., roles like "AI Boss").

• Performance Measurement: Establishing baseline metrics and building data books to track and sustain improvements over time.

We envision this specialist working closely with cross-functional teams to ensure active participation, knowledge transfer, and the development of internal Lean champions.

If you are interested in this role, please send over your CV.

Process Improvement Lead - Hybrid - Outside IR35