Process Improvement Director (Financial Services)

ZipRecruiter; City Of London; Hybrid; GBP 95,000 - 125,000; Full time

Job summary

A leading investment organization based in London is seeking a Process Improvement Director to lead a high-performing team and shape their operational excellence. The role requires extensive experience in Financial Services and proficiency in Lean Six Sigma methodologies, with responsibilities focusing on optimising and automating critical business processes. Competitive salary and comprehensive benefits package offered.

Benefits

Performance bonus

Ongoing training and professional qualifications

Clear career progression

Qualifications

• 5+ years managing process improvement projects in Financial Services.
• Experience leading teams for optimisation and automation initiatives.
• Ability to produce clear, concise written and presentation materials.

Responsibilities

• Lead a high-performing team to design and optimise business processes.
• Drive projects that support the organisation’s transformation goals.
• Conduct diagnostics using Lean Six Sigma tools.

Skills

Lean Six Sigma

Stakeholder engagement

Analytical skills

Agile methodologies

Education

Lean Six Sigma Black Belt (or equivalent)

Job description

Overview

Process Improvement Director (Financial Services)

£95,000 – £125,000 + bonus

London or the South, 2 days in office

Our client is a leading investment organisation undergoing a major transformation. Part of this transformation involves building a centre of excellence in process optimisation and automation. They are combining Lean Six Sigma discipline with cutting-edge technology to deliver measurable benefits across efficiency, risk reduction and customer experience. As part of this journey, they are seeking an accomplished Associate Director to lead a high-performing team and shape the future of operational excellence.

The Associate Director will be a key leader within the firm’s Process Improvement capability, taking full ownership of complex projects, embedding Lean and Agile ways of working, and partnering closely with senior stakeholders to deliver change at pace.

Role Highlights

• Lead a high-performing team to design, optimise, and automate critical business processes
• Drive strategically significant projects that underpin the organisation’s transformation goals
• Quantify and deliver measurable improvements in efficiency, risk management, and client satisfaction
• Conduct process diagnostics using Lean Six Sigma tools to identify pain points and opportunities
• Translate business requirements into automation roadmaps and oversee delivery via Agile sprints
• Collaborate across the enterprise to identify, prioritise, and implement high-impact initiatives
• Act as a visible champion for process improvement, sharing success stories and embedding best practice

You Will Need

• Certified Lean Six Sigma Black Belt (or equivalent reputable Lean qualification)
• 5+ years’ experience leading process improvement projects in Financial Services
• 5+ years’ experience managing teams to deliver optimisation and automation initiatives
• Strong track record of stakeholder engagement and business partnering at senior level
• Effective facilitation, influencing and negotiation skills across multiple jurisdictions
• Excellent analytical, problem-solving and decision-making abilities with sound judgement
• Skilled communicator with the ability to produce clear, concise written and presentation materials
• Experience working with technology teams in an Agile or project delivery environment
• Proven ability to lead change management and manage operational risk
• Advantageous: Change Management or Agile/Project Management qualification

Why You’ll Love It

• Shape a high-profile transformation agenda within a market-leading financial services firm
• Lead on high-impact automation and digitisation projects from strategy to execution
• Join a collaborative, fast-paced environment with exposure to senior leadership
• Access to ongoing training, professional qualifications, and clear career progression
• Competitive salary, performance bonus, and comprehensive benefits package

If this sounds of interest, please click "Apply"!

Due to a high number of applicants, we are only able to respond to successful candidates.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.