Process Improvement Coordinator

JR United Kingdom; London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading Financial Services firm is seeking a Process Improvement Coordinator for a 6-month contract based in London. This role involves driving process improvements through Lean Six Sigma methodologies and supporting portfolio management initiatives. The position requires excellent analytical skills, proven experience in process mapping and FMEA, as well as strong communication capabilities.

Qualifications

• Excellent experience leading end-to-end process improvement initiatives (DMAIC).
• Proven skills in process mapping and KPI tracking.
• Ability to manage multiple initiatives with strong coordination and communication skills.

Responsibilities

• Analyse and optimise end-to-end processes across business units.
• Conduct root cause analysis and FMEA to identify gaps and process failures.
• Coordinate cross-functional improvement initiatives and produce updates for leadership.

Skills

Process Improvement

Root Cause Analysis

Lean Six Sigma

KPI Tracking

Communication

Data Presentation

MS Excel

Power BI

Education

Lean Six Sigma certification (Green Belt or above)

Job description

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Process Improvement Coordinator urgently required by a leading Financial Services company on an initial 6-month contract (inside IR35), based flexibly from London (3 days/ week on site) offering a rate up to £500/ day.

This assignment is split evenly between driving end-to-end process improvement (DMAIC approach) and supporting the broader portfolio of process improvement initiatives from a PMO perspective.

You will analyse and optimise end-to-end processes across business units, focusing on efficiency, effectiveness, and risk mitigation. You will conduct root cause analysis, FMEA, and risk assessments to identify gaps, inefficiencies, and process failures. You will develop and maintain process documentation via maps, KPIs, and control metrics, monitor and report on KPIs, providing transparency into performance and compliance, whilst championing process improvement initiatives via Lean Six Sigma methodologies (DMAIC).

From a PMO perspective you will coordinate and support cross-functional improvement initiatives from initiation to execution. Tracking the maturity and status of initiatives; producing accurate and engaging updates for senior leadership via high-quality PowerPoint presentations, dashboards, and visual reporting materials for key stakeholders.

To be considered for this opportunity, applicants must have the following:

• Excellent experience leading end-to-end process improvement initiatives (DMAIC)
• Lean Six Sigma certified (Green Belt or above)
• Proven skills in process mapping, KPI tracking, and FMEA
• Excellent skills in root cause analysis, Lean Six Sigma, and continuous improvement frameworks
• Ability to manage multiple initiatives with strong coordination and communication skills
• Proven exposure working directly with senior leadership - keeping them aligned and accountable
• Comfortable translating complex data into executive-friendly narratives and visual presentations (PowerPoint)
• Strong MS Excel and PowerBI skills (pivot tables, dashboards etc)

This is a unique opportunity to span operational excellence and strategic execution. You’ll help shape how the organisation operates at scale and play a key role in ensuring initiatives don’t just launch - but succeed.

You will act as a trusted advisor to the Head of Process Improvement providing data-driven insights and keeping accountability top of mind, ensuring initiatives are aligned with strategic goals, properly scoped, and supported with risk-based process views.