Process Improvement Analyst

ZipRecruiter; London; Hybrid; GBP 45,000 - 54,000; Full time

Job summary

A leading tech startup in London seeks a Delivery & Process Improvement Analyst to enhance delivery processes and drive e-commerce intelligence. This hybrid role involves data handling, process improvement, and collaboration with teams to optimize workflows and deliver impactful client analyses.

Qualifications

• 1–3 years of experience in operations, analytics, or business intelligence.

Responsibilities

• Manage end-to-end delivery of e-commerce intelligence reports.
• Identify bottlenecks in workflows and propose solutions.
• Document processes for seamless report execution.

Skills

Data-savvy

Process-driven

Strong communicator

Curious & proactive

Job description

Job Description

JOIN OUR INNOVATIVE TEAM!

POSITION: Delivery & Process Improvement Analyst

LOCATION: Hybrid – Mix of remote & office in Aldwych, Central London

TYPE: Full-Time

SALARY: £45,000 + Up to 20% Annual Bonus

REPORTS TO: Chief Product Officer (CPO)

We’re a fast-growing startup tech company building a powerful suite of products to empower retailers in the digital era. Our delivery process transforms complex web data into clear, actionable reports for clients thriving in e-commerce. With a passion for accuracy, speed, and creative problem-solving, we’re looking for a talented individual to elevate our processes and help us scale new heights!

THE ROLE: WHERE IMPACT MEETS OPPORTUNITY

This is a hybrid role blending hands-on data delivery with process improvement leadership. You’ll:

• Drive our delivery pipeline: Scrape websites, using our in-house tools, and create impactful client deliverables with insightful executive summaries.
• Spot opportunities: Identify bottlenecks or scalability challenges in our workflows.
• Collaborate for success: Work closely with developers and product teams to refine processes and achieve ambitious goals.

CORE RESPONSIBILITIES

• Lead with ownership: Manage the end-to-end delivery of e-commerce intelligence reports.
• Transform data: Scrape websites and process data using efficient, executable workflows.
• Deliver excellence: Produce clear, high-quality client analyses that drive results.
• Optimise processes: Pinpoint inefficiencies—manual tasks, unstable steps, or error-prone areas—and propose solutions.
• Innovate boldly: Design and test improvements, from writing clear Standard Operating Procedures to streamlining workflows with no-code tools or collaborating with developers on code enhancements.
• Track your impact: Measure and share the benefits of your changes, like time saved or errors reduced.
• Build alignment: Partner with technical and non-technical teammates to create scalable solutions.
• Empower the team: Document processes in internal wikis to ensure seamless report execution by all.

SKILLS & EXPERIENCE

• 1–3 years of experience in operations, analytics, business intelligence, or delivery in a tech environment.
• Data-savvy: Comfortable handling data and files with ease.
• Process-driven: You value clarity, repeatability, and thorough documentation to maximise impact.
• Strong communicator: Exceptional written and verbal skills to inspire and align teams.
• Curious & proactive: Self-motivated, eager to propose changes, and excited to learn.
• Bonus: Experience in a startup or data-intensive role is a plus!

WHO WE WANT

We want YOU! An energetic, curious, and collaborative individual who’s a joy to work with. Someone who radiates respect, helpfulness, and unstoppable commitment. If you’re ready to bring innovation, energy, and a can-do spirit to our team, this is your job!

Ready to shape the future of retail? Apply now and let’s achieve greatness together.