Process Excellence Specialist

Comstor Europe; Swindon; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading IT distribution company is seeking a Process Excellence Specialist in Swindon. The role involves driving efficiencies and profitability through automation, engaging with multiple stakeholders, and supporting process optimizations. Ideal candidates should possess strong communication skills and be adept in problem-solving while being independent workers. The position provides a dynamic work culture with growth potential.

Qualifications

• Genuine interest in end-to-end business processes.
• Customer facing with effective interpersonal skills.
• Process-driven and problem-solving attitude.
• Meticulous attention to detail.
• Independent worker focused and disciplined.

Responsibilities

• Identify and implement automated solutions.
• Plan and execute Automation projects.
• Align project requirements with strategic priorities.
• Prepare documentation and conduct testing.
• Produce regular business intelligence reports.
• Support Process Excellence Manager.

Skills

Interpersonal skills

Problem-solving

Attention to detail

Communication skills

Adaptability

MS Office proficiency

Tools

Excel

SAP

Job description

Overview

As a Process Excellence Specialist, you will contribute to the growth and improvement of Westcon Comstor's business through identifying opportunities for greater efficiency and profitability and implementing them, primarily through the Automation process.

This role will engage with all parts of Westcon-Comstor business where you'll be collaborating with vendors, sales, purchasing and receipting and progressing the opportunity through to invoice. Working closely with the Process Excellence Manager, this role will lead to supporting changes that have been implemented and optimising processes for the benefit of the organisation. You will be engaged in end-to-end business processes to allow you to contribute to the planning and coordination of new work and automation goals.

This is an exciting area of the Westcon-Comstor business, which is growing quickly and has a high global profile. The successful candidate will have the opportunity to develop quickly, build a network of contacts and take on more responsibilities when they feel comfortable doing so.

Key Responsibilities

• Identifying and implementing solutions when business processes require automated solutions
• Planning and executing Automation projects
• Taking strategic priorities and aligning the project requirements for automation
• Scheduling and running tollgate meetings liaising with multiple business stakeholders
• Preparing all necessary documentation, including process maps
• Conducting testing with SMEs within the organisation - summarizing findings and creating reporting to show success
• Ensuring regular Business Intelligence reports and metric dashboards are being produced to measure effectiveness of process changes and identify future improvements
• Supporting the Process Excellence Manager
• Day to Day: Triaging business queries in automation issues
• Checking in on automation platforms to ensure delivery to our customers is effective
• Identifying and escalating in a timely manner, where we have automation issues
• Updating Digital Scorecards to show levels of automation and potential areas of improvement, with supporting data
• Maintaining internal IT Development ticket system, with business requirements, ROI’s, requested release dates
• Liaising with IT leads, ensuring business requests for automation enhancements are clear, achievable and agreeing release dates, in line with business stakeholder priorities

Qualifications / Requirements

Essential

• A genuine interest in the end-to-end processes that drive Westcon/Comstor business
• Customer facing with highly effective interpersonal and communication skills – written, verbal and listening
• Process-driven with a tenacious approach to problem-solving
• Adaptable with a resourceful approach to fact-finding
• Meticulous attention to detail and accuracy
• A creative thinker with the ability to clearly convey information to others
• An independent worker - focussed and self-disciplined in working remotely
• A competent user of MS Office, with intermediate/advanced Excel skills

Desirable

• Lean Six Sigma qualified and training towards green belt and above would be beneficial
• Familiarity with Agile and SAP are desirable

About Us

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers. This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.