Process Engineer

ZipRecruiter; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking an experienced Process Engineer to optimize customer journeys and drive process improvements within the commercial banking sector. The role involves managing projects, applying Lean Six Sigma methodologies, and collaborating with cross-functional teams to enhance customer experience. The ideal candidate will have a strong background in process engineering and data analysis, with a focus on delivering impactful change initiatives.

Qualifications

• Proven experience in commercial banking or financial services.
• Strong E2E delivery experience managing projects from initiation to closure.

Responsibilities

• Lead E2E delivery of process improvement initiatives.
• Identify and implement enhancements to customer journeys.
• Drive innovation and best practices across key banking areas.

Skills

Process Engineering

Data Analysis

Continuous Improvement

Project Management

Vendor Management

Education

Lean Six Sigma Black Belt

Lean Six Sigma Senior Green Belt

Job description

Job Description

We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimizing customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector.

Key Responsibilities:

• Lead E2E delivery of process improvement initiatives from initiation through implementation, including post go-live monitoring and project closure.
• Identify and implement enhancements to customer journeys and improve overall customer experience (CX).
• Apply Lean Six Sigma methodologies to analyse and optimize business processes.
• Manage and collaborate with third-party vendors to ensure successful delivery of projects.
• Conduct data analysis to support decision-making and provide critical, out-of-the-box solutions.
• Drive innovation and best practices across key banking areas including Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and Optimized Know Your Customer (OKYC).
• Collaborate with cross-functional teams to embed process improvements into business operations.

Key Requirements:

• Lean Six Sigma Black Belt or Senior Green Belt certification.
• Proven experience in commercial banking or financial services.
• Strong E2E delivery experience managing projects from initiation through to implementation and closure.
• Demonstrated experience improving customer journeys and enhancing customer experience.
• Excellent third-party vendor management skills.
• Solid background in process engineering with a focus on efficiency and quality improvement.
• Strong data analysis skills with the ability to think critically and creatively.
• Expertise in areas such as Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and OKYC.