Process Engineer

Albany Beck; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the financial services sector is seeking a Process Engineer to enhance customer journeys and drive process improvements. The ideal candidate will have a strong background in process engineering and data analysis, with expertise in Lean Six Sigma methodologies. This role involves leading projects from initiation to closure, collaborating with cross-functional teams, and managing third-party vendors to deliver impactful change initiatives.

Qualifications

• Proven experience in commercial banking or financial services.
• Strong E2E project delivery experience from initiation to closure.

Responsibilities

• Lead E2E delivery of process improvement initiatives.
• Identify and implement enhancements to customer journeys.
• Apply Lean Six Sigma methodologies to optimize business processes.

Skills

Process Engineering

Data Analysis

Continuous Improvement

Education

Lean Six Sigma Black Belt

Senior Green Belt Certification

Job description

Direct message the job poster from Albany Beck

Talent Acquisition Consultant at Albany Beck

We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimizing customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector.

Key Responsibilities:

• Lead E2E delivery of process improvement initiatives from initiation through implementation, including post go-live monitoring and project closure.
• Identify and implement enhancements to customer journeys and improve overall customer experience (CX).
• Apply Lean Six Sigma methodologies to analyse and optimize business processes.
• Manage and collaborate with third-party vendors to ensure successful delivery of projects.
• Conduct data analysis to support decision-making and provide innovative solutions.
• Drive innovation and best practices across banking areas such as Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and OKYC.
• Collaborate with cross-functional teams to embed process improvements into operations.

Key Requirements:

• Lean Six Sigma Black Belt or Senior Green Belt certification.
• Proven experience in commercial banking or financial services.
• Strong E2E project delivery experience from initiation to closure.
• Experience in improving customer journeys and enhancing CX.
• Excellent third-party vendor management skills.
• Solid background in process engineering focusing on efficiency and quality.
• Strong data analysis skills with critical and creative thinking.
• Expertise in Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and OKYC.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance

Industries

• Investment Management and Financial Services