Process Design Lead - WPP OPEN

WPP; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading marketing services firm seeks a Process Designer to lead the design of complex enterprise platforms. The ideal candidate has over 8 years of experience in process design and business process management, coupled with expertise in systems thinking and valuable communication skills. The role offers the chance to work on significant projects with a hybrid work approach.

Benefits

Creative and collaborative culture

Challenging projects

Base salary with career opportunities

Qualifications

• 8+ years of progressive experience in relevant fields.
• Proven ability to apply systems thinking to solve business challenges.
• Expertise in creating process maps and workflow diagrams.

Responsibilities

• Design complex enterprise platforms.
• Translate business requirements into actionable process designs.
• Conduct research to inform design decisions.

Skills

Process Design

Business Process Management

Strategic Design

Systems thinking

Process improvement methodologies

Creating process maps

Workflow diagrams

Communication skills

Prototyping tools

Agile teamwork

Education

Bachelor's or Master's degree in Business Process Management

Tools

Visio

Lucidchart

Miro

Figma

Job description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

WPP Open is our foundational platform unifying WPP's global network. It streamlines critical workflows, fosters collaboration, and drives efficiency and creativity across our diverse portfolio, shaping the future of marketing and communications.

What you'll need:

• 8+ years of progressive experience in Process Design, Business Process Management, Strategic Design, or a related field, with a strong portfolio demonstrating work on complex enterprise platforms.
• Proven ability to apply systems thinking and process improvement methodologies (e.g., Lean, Six Sigma, BPMN) to solve real-world business and operational challenges.
• Demonstrable expertise in creating detailed process maps, workflow diagrams, and, where relevant, service blueprints.
• Strong capability in translating business requirements and operational insights into actionable process designs.
• Experience in planning and conducting various research methods (e.g., stakeholder interviews, process analysis, data gathering) and translating findings into design decisions.
• Proficiency with process modelling tools (e.g., Visio, Lucidchart, Miro) and familiarity with design/prototyping tools (e.g., Figma) for visualizing user interactions.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions clearly and persuasively.
• Ability to work effectively in a fast-paced, agile, and collaborative team environment.
• Experience in guiding or mentoring less experienced designers or analysts is a significant plus.
• Familiarity with B2B/enterprise software platforms and their unique operational challenges is highly desirable.

Education:

• Bachelor's or Master's degree in Business Process Management, Industrial Engineering, Design, or a related field.
• Relevant certifications (e.g., Lean Six Sigma, BPM, PMP) are a plus.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.