Process Design & Improvement Manager

BT Group; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading organisation as a Process Design & Improvement Manager in Bristol. You'll lead HR process optimisation efforts and foster collaboration across teams, all while enhancing operational efficiency. With outstanding training opportunities and a supportive environment, we focus on your career development and work-life balance.

Benefits

10% on-target bonus

BT Pension scheme with 10% contribution

25 days annual leave plus bank holidays

Flexible benefits including healthcare and season ticket loan

World-class training and development opportunities

Discounted broadband and mobile packages

50% off EE mobile plans

Support for working parents

Qualifications

• Extensive experience in HR process design and Lean Six Sigma methodologies.
• Project management experience managing complex initiatives.
• In-depth knowledge of HR regulations and compliance standards.

Responsibilities

• Lead development and optimisation of HR processes.
• Identify opportunities for continuous improvement in operations.
• Mentor other professionals in Process Design & Improvement.

Skills

Analytical skills

Problem-solving

Communication

Cross-functional leadership

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

ServiceNow HRSD

Job description

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Process Design & Improvement Manager, Bristol

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Client:

BT Group

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2a80d7307b73

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

What you’ll be doing

•HR Process Design:Lead the development and optimisation of HR processes to enhance operational efficiency and effectiveness.
•Continuous Improvement:Identify opportunities for process improvements and drive initiatives to streamline HR operations, enhancing the colleague experience.
•Stakeholder Collaboration:Work closely with HR leaders, business units, and other stakeholders to understand needs, ensure alignment of HR processes with organisational goals, and implement recommendations.
•Risk Management:Assess and mitigate risks associated with HR processes and controls.
•Training and Development:Provide guidance and training to HR staff on new processes and controls.
•Performance Monitoring: Establish testing, metrics, and KPIs to monitor the effectiveness of HR processes and controls.
•Project Management:Lead and participate in projects through planning, execution, engagement, documentation, and monitoring of project/program work.
•Mentorship: Mentor other Process Design & Improvement professionals, enhancing team capabilities and establishing a centre of excellence for continuous improvement.

The skills you'll need to succeed

•Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
•Extensive experience in HR process design, controls, and continuous improvement, with hands-on application of Lean Six Sigma or similar methodologies.
•In-depth knowledge of HR regulations and compliance standards.
•Strong analytical and problem-solving abilities with a proven track record in identifying and implementing effective solutions.
•Project management experience with a demonstrated ability to manage complex initiatives from inception to completion.
•Excellent communication and interpersonal skills, with the ability to collaborate across teams and influence stakeholders at all levels.
•Proficiency with HR software and systems; experience with ServiceNow HRSD is a plus.
•Skilled in cross-functional leadership, with experience managing multiple projects simultaneously and achieving aligned results.
•Sound decision-making skills, with the ability to clearly communicate rationale and effectively engage teams in driving change.

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•Up to a 10% on-target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•25 days annual leave (not including bank holidays), increasing with service
•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
•Discounted broadband, mobile and TV packages
•Access to 100’s of retail discounts including the BT shop
•50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
•Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
•Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’