Process & Data Governance Lead

NHS Professionals; Hemel Hempstead; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

NHS Professionals is seeking a dedicated process and data governance lead to join a newly established function. This role focuses on optimizing processes and data governance frameworks to enhance operational efficiency within the NHS. The successful candidate will play a pivotal role in ensuring compliance and fostering a culture of continuous improvement, while enjoying a hybrid working arrangement.

Benefits

Generous annual leave—27 days plus bank holidays

Commitment to talent management and development

Values Star of the Month award with £100 vouchers

Stakeholder pension scheme with up to 10% employer contribution

Wellbeing Programme

Qualifications

• Experience in a recruitment or workforce management organization.
• Proven experience in creating and implementing governance frameworks.
• Understanding of data and process optimization.

Responsibilities

• Coach and influence departments on process and data matters.
• Develop and maintain procedures supporting best practices.
• Collaborate with the Continuous Improvement Lead to enhance processes.

Skills

Data optimization

Process governance

Continuous improvement

Root cause analysis

Job description

About The Role

Do you enjoy building deep and meaningful relationships at work to inspire individuals to follow better ways of working?

Do you have experience of creating and implementing robust process and data governance frameworks?

Do you want to be part of a new team, serving our NHS and putting our people and customer experience at the core of everything we do?

Role summary:

A newly established function within NHSP offers a great opportunity for a highly focused process and data governance lead to support our 5-year business plan, aid in our transformation programme, and set us up for future success.

The role is key in ensuring effective NHS Professional's business processes, risk mitigation, and compliance through controls. It will focus on process, data, and system optimisation to support NHS Professional’s goal to be the NHS’s workforce partner of choice.

Skills/Responsibilities:

• Coach and influence departments on best practices, consistency, and governance in process and data matters.
• Develop, review, and maintain procedures supporting best practices.
• Report on process adherence, challenge non-compliance, and conduct root cause analysis.
• Assess changes following system releases and legislative updates.
• Identify and eliminate manual workarounds.
• Collaborate with the Continuous Improvement Lead to enhance processes for efficiency.
• Analyze customer experience data and business metrics to refine processes continually.
• Work with all business areas to establish and adapt best practices.
• Enhance engagement with processes using appropriate tools and visuals.
• Identify gaps in process adherence and implement corrective actions, including training.
• Create a framework for maintaining clean data across NHSP systems.
• Work collaboratively across functions and stakeholders.
• Coordinate with the Quality & Training Lead on training needs and quality policies.
• Foster a culture of continuous improvement.

About The Candidate

Skills we are looking for:

• Experience in a recruitment or workforce management organization, capturing and analyzing business requirements, and developing processes and policies.
• Proven experience in creating and implementing governance frameworks.
• Deep understanding of data and process optimisation, with the ability to build sustainable relationships and inspire better ways of working.
• A mindset focused on continuous improvement, evaluating approaches against internal and external standards.

We offer hybrid working, mainly from home, with the contractual base at the nearest office to you—Hemel Hempstead, London, or Leeds—and occasional office visits for team meetings.

About Us

In return, we offer:

• Generous annual leave—27 days plus bank holidays
• Commitment to talent management and development
• Values Star of the Month award with £100 vouchers
• Stakeholder pension scheme with up to 10% employer contribution
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee engagement and discounts platform

About NHS Professionals (NHSP):

We run the largest NHS flexible staff bank, placing skilled temporary workers in NHS Trusts. Owned by the Department of Health and Social Care, surplus reinvested into the NHS. We are proud to be a Top Employer, reflecting our commitment to a great workplace.

We are dedicated to Equality, Diversity & Inclusion (EDI), aiming to be an inclusive employer reflecting society, embedding EDI in all activities, and creating a psychologically safe environment. We welcome applications from minority groups and support an equitable process.