Process & Controls Assessor

Quilter plc; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial advisory firm in the UK is seeking a Process & Controls Assessor to support the Business Assurance team. In this role, you will manage administrative processes, compile performance reports, and assist in the assessment workflows. Ideal candidates will have strong organizational and analytical skills with a desire to grow within the financial services sector. The firm offers an inclusive culture and opportunities for professional development.

Benefits

Private Medical Insurance

Pension Scheme

Life Assurance

Healthcare Cash Plan

Qualifications

• Experience in Financial Services is a plus.
• Ability to manage various tasks effectively.
• Good written communication skills are required.

Responsibilities

• Support the assessment teams with administration processes.
• Compile daily productivity and performance reports.
• Manage pre-approval queues and assist Business Assurance managers.

Skills

Excellent organisation skills

Analytical skills

Interpersonal skills

Proficiency in Excel, Word, PowerPoint

Attention to detail

Education

Financial Services qualifications (desirable)

Tools

Management systems (Workbench, Officeweb, Gateway)

Job description

Process & Controls Assessor page is loaded

Process & Controls Assessor

Apply locations England (Home Workers) time type Full time posted on Posted Yesterday time left to apply End Date: August 18, 2025 (11 days left to apply) job requisition id R4740

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £111.6 billion in customer investments (as at 31 March 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 2

Department: Business Assurance

Location: Southampton/ Homeworker

Contract Type: Permanent

This role provides an opportunity to gain experience for someone new to Financial Services or part qualified in Financial Advice by supporting the Business Assurance team with the completion of important advice related tasks as well as support with administrative duties to support the wider BA function.

Mike Rawding, Process and Controls Assistant Manager

You will be responsible for effectively managing non-assessing administration processes and provide administrative support to the assessing teams.

This will include tasks such a compiling daily productivity and service level agreement performance reports.

You will carry out queue management for pre-approvals and support Business Assurance managers in workflow and reporting.

Support the assessor teams by delivering appropriate sampling and selection of cases into the workflow through risk-based methodology.

You will get involved with developing processes and seek systemisation opportunities to improve efficiency while ensuring advisers adhere to QFP processes by delivering implementation checks on a risk-based sampling approach and escalate any issues that are identified appropriately.

Support with ad-hoc Business Assurance and MI tasks if appropriate and when required.

A key focus of your role will involve focusing on operating efficiently, helping to identify waste and duplication processes

About You

The ideal candidate will have excellent organisation skills and have the ability to manage a variety of tasks and responsibilities.

You will have a confident approach be self-motivated and have great interpersonal skills with an excellent telephone manner.

To be successful in this role you will cope well under pressure and react quickly to changing priorities.

You will have good analytical and written communication skills and will be able to use own initiative while also being able to work well in a team.

You will also have a good working knowledge of excel, word and powerpoint as well as knowledge of management systems (ie Workbench, Officeweb, Gateway, Worksmart, Quilter Extranet, X-Plan, IO, 360).

Demonstrate a strong eye for detail while also displaying a willingness to solve problems and improve processes

You'll embrace change and initiate new and better ways of working to deliver positive customer outcomes

Some Financial Services qualifications would be desirable. Where an individual is part qualified there would be an expectation they would be prepared to study towards full Diploma Level 4 status. This would be supported both financially and with time allocated towards study by Quilter.

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.

Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.

Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.

Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

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Process & Controls Assessor

locations England (Home Workers) time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 18, 2025 (11 days left to apply)

About Us

We create brighter financial futures for every generation.

We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful.

Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.

We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.

Flexible Working

We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. Please contact us to learn more.

Our promise to you

We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility, we will try our very best to accommodate.