Process Controller

Thames Water Utilities Limited; Greater London; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Salary up to £44,300 per annum

Licence to Operate training

Personal Medical Assessments

Benefits on Tap discounts

Paternity leave 4 weeks + 2 unpaid

Maternity leave 26 weeks full pay + 13

Job summary

Thames Water Utilities Limited is seeking a Process Controller for Coppermills WTW in East London. You will monitor and control water treatment processes, ensure regulatory compliance, and work within a 12-hour rotating shift pattern to maintain continuous operation and supply.

The role includes training on valve operation, safety responsibilities, and collaboration with Water Quality and Maintenance teams. A strong focus on reliability and documentation is essential.

Qualifications

• Process and Water Treatment experience with hands-on troubleshooting.
• Willingness to work lone and unsupervised for long periods.
• Flexibility for a 12-hour rotating shift pattern.
• Full UK driving licence is required.

Responsibilities

• Monitor and control water treatment processes via SCADA (abstraction, filtration, ozonation, disinfection).
• Front-line maintenance and fault-finding per SOM and Site Procedures; report data for regulatory standards.
• Respond to process or power emergencies; follow procedures to stabilise or isolate issues.
• Complete shift logs and ensure health and safety compliance on site.
• Liaise with Water Quality, Maintenance and Strategic Control to achieve PRO values.

Skills

Process and water treatment experience

Lone working ability

SCADA experience

Full UK driving licence

Tools

SCADA systems

Job description

Job title Process Controller Ref 45768 Division Asset Operations & Capital Delivery Location Coppermills - East London - E17 7HE Contract type Permanent Full/Part-time Full-time Hours 38 hours per week Salary Offering a salary up to £44,300 per annum depending on skills and experience Job grade A Closing date 10/09/2026

We are currently seeking a Process Controller. As the Successful applicant, your role will be reporting to the Shift Team Manager.

You will be responsible for the day-to-day operations at Coppermills WTW production works, ensuring Wholesome water is available 24 hours a day for our customers.

You will work as part of a team to ensure the effective and continuous operation of the site and ensure all necessary Process values and regulations are strictly adhered to.

The successful candidate will undergo training to understand site Valve operation.

Hours: 38 hours per week. This role will be on a 12-hour rotating pattern; you must be able to work unsupervised for long periods of time.

What you will be doing as a Process Controller (Water)

• Monitoring and control of a range of water treatment processes via SCADA, such as abstraction, filtration, ozonation, and disinfection
• Be responsible for the front-line maintenance and process fault-finding in line with SOM (Site Operating Manual) & Site Specific Procedure, ensuring monitoring, collating, and reporting data from SCADA to ensure statutory and regulatory compliance is met against regulatory quality standards, DWI & OFWAT
• Manual fault finding and intervention to maintain the treatment process or customer supply at all times
• You will also have to respond to emergencies, whether this be process failures or power failures. In such circumstances, you will remain calm and follow established procedures to elevate and then stabilise the process or isolate/identify the issue in hand
• Comply with operational standards, completing necessary documentation including shift logs
• Take responsibility for your own Health and Safety and Health and Safety on site
• You will highlight safety observations and take action to make the area safe where possible
• You may be required to contribute to risk assessments and procedures that contribute to improving Health and Safety standards on site. This is important given that the site is governed under COMAH regulations
• Liaise with other departments, particularly Water Quality, Maintenance, and Strategic Control, to find solutions for issues, deliver the best results for the site and ensure PRO values are met
• Maintain own technical knowledge/Training and keep up to date with changes in procedures and asset standards
• There will be an expectation to support with Ad hoc Overtime and mandatory training

What you should bring to the role

• We are looking for someone who has Process and Water Treatment experience, is hands-on and practical, with impeccable attention to detail and troubleshooting skills
• Flexibility to be able to be signed off on multiple areas on site
• Due to the nature of this job, there may be some periods of lone working
• As this is a shift role, you will be working a 12-hour rotating shift and must be able to work unsupervised for long periods of time, and be available to cover shifts as required by the TW shift agreement
• Basic literacy, numeracy, and computer skills are essential as you will need to use email and operate plant computers/SCADA equipment
• SCADA experience is desired but training will be provided
• Due to the nature of the role, a full UK driving licence is also required

What’s in it for you?

• Offering a salary up to £44,300 per annum, depending on skills and experience
• Receive training to undertake a variety of roles within the team under our Licence to Operate program
• Personal Medical Assessments – Open to all once a year
• Benefits on Tap, access to discounts, cashback and instant vouchers
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance
• Performance-related pay plan directly linked to company performance measures and targets

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here tohelp and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.