Process Coach (Water Production)

Pertemps; England; Hybrid; GBP 47,000 - 55,000; Full time

Job summary

A major water utility company is seeking a Process Coach to lead training and competency assessments for Water Production staff. The role requires a full UK driving licence and experience in the water production environment, emphasizing mentoring and assessment skills. Offering a salary of £47,680 plus benefits, this hybrid role supports work-life balance through flexible arrangements.

Benefits

Starting salary of £47,680

Annual leave: 26 days plus bank holidays

Company car allowance

Generous pension scheme

Performance related pay plan

Enhanced maternity and paternity leave

Qualifications

• Full UK driving licence required.
• Experience within the water production or network environment.
• Experience in mentoring, coaching, or assessing.

Responsibilities

• Coordinate training, coaching, and competency assessments.
• Develop individual competency plans for personnel.
• Monitor performance against LTO plans.

Skills

Mentoring

Coaching

Assessment skills

Training skills

Understanding of water production

Job description

We are looking for a Process Coach (Water Production) to join Thames Water on a fixed term basis until 1st July 2026.

The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programme for Water Production.

To articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering and assessing Licence to Operate (LTO) competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures.

What will you be doing as a Process Coach

• You will be responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
• Develop individual competency plans for personnel within Water, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
• Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
• Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
• Guidelines with industry standards on how to develop individual competency plans.
• Monitor and provide feedback on the delivery of individual competency plans through creating exercises to identify learning gaps to enable the individual to continuously achieve a license to operate.

Base location: Hybrid - Clearwater Court - RG1 8DB, Hybrid - Farmoor (WTW), Hybrid - Fobney (WTW) - RG2 0SF, Hybrid - Hampton (WTW) - TW12 2ES, to be discussed at the interview stage, which base location will suit you best.

Work Pattern: 36 hours per week Monday Friday, 08:00 – 16:30. This is a hybrid role that will involve working in the Field, office and home.

What should you bring to the role?

The essential criteria to help you succeed in this role is:

• Due to the nature of the role, a Full UK Driving licence is required.
• Experience within the water production or water network environment.
• Experience in mentoring/coaching/assessing.
• Great training, coaching, and/or assessment skills.

Additional skills and experiences would be great to have/bring:

• Internal quality assurance experience is desirable but not essential.

What’s in it for you?

• We are offering a starting salary of £47,680 per annum plus a car allowance on top.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Company Car Allowance Provided.
• Generous Pension Scheme through AON.
• Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid.
• Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay.
• Pension: Maximum of 12% = 2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Thames Water is an equal opportunities employer, and we welcome applications from everyone.