Process Coach (Networks)

Thames Water; Epsom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading water and wastewater company is seeking a Process Coach to develop competencies within Water Networks. The role includes coordinating training and competency assessments, with a focus on operational excellence. Candidates should possess experience in water production, coaching, and hold a full UK driving licence. This hybrid role offers a competitive salary, annual leave, and benefits for a rewarding work experience.

Benefits

Annual Leave: 26 days, increasing to 30

Company Car Allowance

Generous Pension Scheme

Performance Related Pay Plan

Qualifications

• Full UK Driving licence required due to role nature.
• Experience in the water production or water network environment.
• Experience in mentoring, coaching, or assessing.

Responsibilities

• Coordinate training, coaching, competency assessment, and task observations.
• Develop individual competency plans for personnel within Water Networks.
• Monitor and report on performance against the LTO plan.

Skills

Training skills

Coaching skills

Assessment skills

Job description

Overview

We are seeking a Process Coach (Water Networks) to join Thames Water permanently.

The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programme for Water Production. To articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering and assessing Licence to Operate competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures.

Responsibilities

• You will be responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
• Develop individual competency plans for personnel within Water Networks, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
• Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
• Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
• Guidelines with industry standards on how to develop individual competency plans.
• Monitor and provide feedback on the delivery of individual competency plans through creating exercises to identify learning gaps to enable the individual to continuously achieve a license to operate.

Base location & Work pattern

Base location: South London – Epsom (KT17 1BW), alternate base locations can be discussed at the interview stage.

Work Pattern: 36 hours per week, Monday to Friday, 08:00 – 16:30. This is a hybrid role that will involve working in the Field, office and home.

What should you bring to the role? Qualifications

The essential criteria to help you succeed in this role are:

• Due to the nature of the role, a Full UK Driving licence is required.
• Experience within the water production or water network environment.
• Experience in mentoring/coaching/assessing.
• Great training, coaching, and/or assessment skills.

Additional skills and experiences

Additional skills and experiences that would be great to have:

• Internal quality assurance experience is desirable but not essential.

What’s in it for you?

• We are offering a starting salary of £44,225 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Company Car Allowance Provided.
• Generous Pension Scheme through AON.
• Pension: Maximum of 12% = 2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Access to benefits for health, wellbeing and finances – including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, serving more than 16 million customers. We aim to build a better future for customers, communities, people and the planet.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, with meaningful career opportunities, flexible working arrangements and excellent benefits. We are committed to being a great, diverse, and inclusive place to work. If you need any adjustments, let us know — we’re here to help.